SaaS Delivery Lead: Enterprise Implementations & Compliance

Jobtailor; Gent; Sur place; EUR 65 000 - 90 000; Plein temps

Résumé du poste

Jobtailor in Ghent is seeking an experienced Delivery Manager to lead end-to-end SaaS implementation projects. The role requires coordinating across Product, Engineering, and customer teams while translating customer requirements into scalable configurations.

You will guide clients toward best-practice use of the platform and manage scope, timelines, and risks. Fluent English and native-level Dutch or French are required, with experience in regulated industries such as banking, insurance, or

Qualifications

• 3+ years of experience delivering SaaS implementations, software projects, or similar customer-facing technology initiatives.
• KYC / AML expertise.
• Strong project and stakeholder management skills.
• Experience working with enterprise customers or complex business environments.
• Ability to challenge requirements and guide customers towards scalable solutions.
• Professional proficiency in English and native-level Dutch or French.
• Experience with SaaS platforms, APIs, and integrations.
• Familiarity with Agile environments and tools such as Jira and Confluence.
• Experience in banking, insurance, compliance, or other regulated industries.
• Exposure to testing, validation, or delivery management activities.

Responsabilités

• Lead end-to-end SaaS implementation projects from kickoff to go-live.
• Manage scope, timelines, risks, and stakeholder expectations.
• Serve as the primary customer contact throughout delivery.
• Translate customer requirements into scalable product configurations.
• Guide customers towards best-practice adoption of the platform.
• Coordinate Product, Engineering, and customer teams.
• Support implementation planning, testing, validation, and go-live activities.

Connaissances

SaaS Implementations

Project & Stakeholder Management

KYC / AML Expertise

Enterprise Customer Experience

Requirement Discovery & Solutioning

English & Dutch/French Proficiency

APIs & Integrations

Agile / Jira & Confluence

Regulated Industries Knowledge

Testing & Delivery Management

Outils

Jira

Confluence

Description du poste

Jobtailor in Ghent is seeking an experienced Delivery Manager to lead end-to-end SaaS implementation projects. The role requires coordinating across Product, Engineering, and customer teams while translating customer requirements into scalable configurations.

You will guide clients toward best-practice use of the platform and manage scope, timelines, and risks. Fluent English and native-level Dutch or French are required, with experience in regulated industries such as banking, insurance, or