Retail Team Lead: Elevate Customer Experience

Crocs; Maasmechelen; On-site; EUR 22,000 - 32,000; Full time

Job summary

Crocs, Inc. in Maasmechelen, Belgium is seeking retail team members who can deliver outstanding service and showcase Crocs' C.H.A.R.M. service model.

In this role you’ll engage customers, learn across departments, and contribute to a welcoming store atmosphere. You bring 2–3 years of retail experience, flexibility for nights and weekends, and a genuine passion for creating memorable shopping experiences. Strong communication, teamwork, and a proactive, detail-oriented approach are essential to

Qualifications

• 2 – 3 years of total retail experience; with a preference for candidates with previous store leadership roles
• Flexibility in work schedule, including availability for nights, weekends, holidays and extended hours, with regular attendance being essential
• A genuine excitement for retail and sales, with a passion for creating memorable shopping experiences for all consumers.
• Strong communication and interpersonal skills, building rapport with consumers and team members alike.
• A proactive approach to completing tasks efficiently and with attention to detail.
• A commitment to representing Crocs as a proud brand ambassador, embodying the brand’s values and helping drive its success.

Responsibilities

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model
• Proactively contribute to creating an enjoyable team environment that encourages the sharing of suggestions, ideas and concerns
• Coordinate, delegate, prioritize and meet store deadlines, ensuring follow up on daily activities within the building
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards
• Leads by example and collaborates with Store Management to improve personal key performance indicators through sales-driven techniques
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

Skills

Customer service

Communication

Teamwork

Attention to detail

Job description

Crocs, Inc. in Maasmechelen, Belgium is seeking retail team members who can deliver outstanding service and showcase Crocs' C.H.A.R.M. service model.

In this role you’ll engage customers, learn across departments, and contribute to a welcoming store atmosphere. You bring 2–3 years of retail experience, flexibility for nights and weekends, and a genuine passion for creating memorable shopping experiences. Strong communication, teamwork, and a proactive, detail-oriented approach are essential to