Store Manager, Maasmechelen Outlet

Crocs; Maasmechelen; On-site; EUR 42,000 - 56,000; Full time

Job summary

Crocs, Inc. in Belgium is seeking an experienced retail leader to guide store operations and deliver exceptional customer experiences. You will lead the store team, drive sales and KPIs, manage product flow, and uphold Crocs' values across daily activities.

You’ll collaborate with cross-functional partners, adapt to a fast-paced environment, and champion a welcoming, inclusive culture while optimizing schedules, stock, and reporting to fuel growth and loyalty.

Qualifications

• 4+ years of total retail experience, preferably with previous Store Manager experience.
• Proven leadership skills with the ability to challenge, empower, and drive team results.
• Strong communication skills in English and local language to connect with store team members and partners.
• Proven success with setting and delivering store KPIs and building customer loyalty.
• Flexibility in work schedule, including nights, weekends, holidays and extended hours.

Responsibilities

• Deliver outstanding service to customers using the store's service model.
• Leads the store team in surpassing performance metrics including sales and consumer service.
• Apply analysis and reporting to identify opportunities within the store.
• Lead visual presentation, product flow, replenishment, and standards.
• Foster an inclusive environment that promotes internal growth and talent network.
• Coordinate, delegate, and meet store deadlines with follow-up on activities.

Skills

Store leadership

Team empowerment

Communication

Customer service

Retail operations

Scheduling

Tools

MS Office

POS systems

Job description

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At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Overview

What You'll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M service model
• Leads the store team in surpassing performance metrics including sales, consumer service and charms
• Apply analytical thinking & company reporting to find opportunities within store, empowering the team to make strategic decisions
• Lead visual presentation, product flow, replenishment, and operational standards throughout the store
• Build Foster a welcoming, inclusive environment that engages promotes internal growth and builds an external network of talent
• Coordinate, delegate, prioritize and meet store deadlines while ensuring effective follow up on daily activities
• Contribute to crafting a team environment that encourages sharing of suggestions, ideas, and concerns while upholding Crocs Inc. values
• Learn & assist in various departments including consumer service, product knowledge, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, assist in pricing and markdown processes seasonally, promote loyalty programs, maintain cleanliness and recovery standards etc.
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You'll Bring to the Table

• 4+ years of total retail experience, preferably with previous Store Manager experience.
• Proven leadership skills with the ability to challenge, empower, and drive team results
• Strong communication skills in English and local language (written and verbal) to successfully connect with store team members, operations managers, district managers and corporate partners
• Proven success with setting and delivering store KPIs and building customer loyalty
• Flexibility in work schedule, including availability for nights, weekends, holidays and extended hours, with regular attendance being essential
• A genuine excitement for retail and sales, with a passion for creating memorable shopping experiences for all consumers.
• Strong communication and interpersonal skills, building rapport with consumers and team members alike.
• A proactive approach to completing tasks efficiently and with attention to detail.
• Proficiency in MS Office and different POS systems
• A commitment to representing Crocs as a proud brand ambassador, embodying the brand’s values and helping drive its success.

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.