Reservations & guest service expert internship

Hospitaliti; Brussel; Sur place; EUR 7 800 - 10 000; Plein temps

Résumé du poste

Holiday Inn Brussels Airport in Brussels is offering a Reservations & guest service expert internship within the Sales department. You will process reservations for individuals and leisure groups and support guest queries while working on-site from Monday to Friday during business hours.

You gain hands-on experience in hospitality operations, customer service, and the use of the Opera PMS system, contributing to a positive guest experience in a busy hotel setting.

Qualifications

• Strong administrative and communication skills, written and verbal.
• Team-oriented with a guest-centric mindset.
• Proactive and detail-oriented, comfortable in a fast-paced hotel environment.

Responsabilités

• Assist guests with inquiries about the hotel and services.
• Handle reservations for individuals and leisure groups in Opera PMS.
• Maintain daily checks and tasks during business hours on-site.
• Support the sales team and ensure smooth administrative flow of bookings.

Connaissances

Admin skills

Communication

Hospitality

English fluency

Dutch/French knowledge

Formation

Hospitality management student

Outils

Opera PMS

Description du poste

Holiday Inn Brussels Airport is hiring through Hosco in Brussels.

JOB DESCRIPTION

JOB TITLE: Reservations & guest service expert internship

DEPARTMENT: Sales

REPORTS TO: Senior Sales manager

TYPE: fulltime

PERIOD: As from January 2027 (5 to 6 months)

THE BUSINESS CONCEPT: Holiday Inn Brussels Airport - Conference Centre

• Modern Swedish style hotel with 310 hotel rooms
• 18 Meeting rooms + event space outdoor.
• Known for pop-up event locations during summer & winter ('Team up for a brighter future, sustainability is a responsibility not a competition' (Why we do what we do: 'Creating inspiring and sustainable moments together')

JOB SCOPE

The Reservations and guest service expert is responsible for helping customers with various questions about our hotel and services plus the administrative flow from incoming reservations.

You work from Monday to Friday during business hours on-site.

You start your day with a set daily checks and tasks in our PMS system, Opera, and will continue to handle reservations for both individual guests and leisure groups.

You have a heart for hospitality and are eager to help customers by emphasizing their needs.

You are able to anticipate with the best suitable solutions for every problem.

Not afraid to take the telephone!

PROFILE

• Strong administration and communication skills; written and verbal
• Team player with a heart for guest love
• Pro-active person
• Detailed worker
• Fluent in English and Dutch or French

JOB OMSCHRIJVING

JOB TITEL: Reservations & guest service expert stage

DEPARTEMENT: Sales

RAPORTERING: Senior Sales Manager

TYPE: fulltime

PERIODe: Vanaf Januari 2027 (5 tot 6 maaden)

HET BUSINESS CONCEPT: Holiday Inn Brussels Airport - Conference Centre

• Modern hotel met 310 kamers
• 18 Event en vergader zalen + evenementen terras
• Bekend voor het organiseren van Pop-up event locaties
• 'Team up for a brighter future, sustainability is a responsibility not a competition'Why we do what we do: 'Creating inspiring and sustainable moments together'

JOB OVERZICHT

De Reservations en guest service expert is verantwoordelijk voor het helpen van gasten met vragen over ons hotel & services, plus de volledige administratieve flow van inkomende reservaties. Je werkt van maandag tot en met vrijdag on-site. Je start je dag met dagelijkse checks en taken in ons PMS systeem, Opera. Vervolgens zal je inkomende reservaties van zowel individuele als leisure groepen behandelen. Je hebt een hart voor guest love en staat steeds klaar om onze gasten verder te helpen met je empatisch denkvermogen. Je bent in staat om de best mogelijke oplossingen te zoeken voor onze gasten.

PROFIEL

• Sterke administratieve en communicatieve vaardigheden, zowel geschreven als verbaal
• Een teamplayer met een hart voor onze gasten
• Pro-actief persoon
• Gedetailleerd werker
• Kan zich vlot uitdrukken in het Engels en Frans of Nederlands

Experience in the hospitality industry is preferred.

Please see the full vacancy for the benefits offered by Holiday Inn Brussels Airport.