Reservations Agent

Hospitality Jobs | Belgium ??; Brussel; Sur place; EUR 30 000 - 42 000; Plein temps

Résumé du poste

The Reservations Agent at Hospitality Jobs Belgium supports guest bookings with accuracy and efficiency, maximizing room revenue through effective bookings, upselling, and inventory management across channels in line with Marriott standards.

The role collaborates with Revenue Management, Front Office, Sales and Groups to ensure reservations align with hotel strategy; requires strong OPERA PMS knowledge and familiar with Marriott systems, rates, and packages.

Qualifications

• Experience with hotel reservations and guest communications.
• Familiarity with OPERA PMS and Marriott systems.

Responsabilités

• Manage reservations and guest communication: handle enquiries, bookings, amendments, cancellations and guest requests across channels, coordinating with hotel departments.
• Maintain accurate reservation systems: update OPERA PMS and Marriott systems with guest profiles, reservations, rates, room types, payment details, special requests and booking conditions.
• Support revenue management: apply correct rates, availability, restrictions, packages and promotions; monitor booking patterns and inventory; identify opportunities to maximise revenue through upselling.
• Coordinate hotel operations: work with Front Office, Revenue Management, Sales and Groups to manage VIPs, group bookings, special requests, arrivals, room preferences, and operational requirements.
• Deliver excellent guest service and reporting: maintain Marriott service standards, provide personalised guest support, prepare reservation reports, know hotel facilities, room types, rates, packages and programmes.

Connaissances

Guest service

Upselling

Communication

Revenue optimisation

Team collaboration

Outils

OPERA PMS

Marriott systems

Description du poste

The Reservations Agent is responsible for managing guest reservations accurately and efficiently while maximising room revenue through effective booking, upselling, and inventory management.

The role works closely with Revenue Management, Front Office, Sales, and Groups to ensure reservations are aligned with hotel strategy and delivered in accordance with Marriott standards.

The position requires strong knowledge of OPERA PMS, hotel rates, room types, availability, and reservation procedures, with a strong focus on guest service and revenue optimisation.

Reporting to
Reservations Manager / Director of Revenue Management

Major responsibilities & accountabilities

• Manage reservations and guest communication: Handle enquiries, bookings, amendments, cancellations, and guest requests across telephone, email, and online channels, while coordinating with relevant hotel departments.
• Maintain accurate reservation systems: Ensure OPERA PMS and Marriott systems are accurately updated with guest profiles, reservations, rates, room types, payment details, special requests, and booking conditions.
• Support revenue management: Apply correct rates, availability, restrictions, packages, and promotions; monitor booking patterns and inventory; and identify opportunities to maximise revenue through upselling.
• Coordinate hotel operations: Work closely with Front Office, Revenue Management, Sales, and Groups to manage VIPs, group bookings, special requests, arrivals, room preferences, and operational requirements.
• Deliver excellent guest service and reporting: Maintain Marriott service standards, provide personalised guest support, prepare reservation reports, and ensure strong knowledge of hotel facilities, room types, rates, packages, and programmes.