Remote Enterprise Onboarding & Admin Support

Alan; Belgique; Hybride; EUR 40 000 - 56 000; Plein temps

Avantages offerts par ce poste

Remote work flexibility

In-person collaboration

Résumé du poste

Alan in Belgium is seeking a Customer Support Specialist to onboard and support a portfolio of key Admin accounts, ensuring seamless operations from affiliations to payroll and invoicing.

You will train admins, handle end-to-end admin requests, collaborate with cross-functional teams, and anticipate risks to prevent blockers while maintaining an outstanding admin experience for 5–10 accounts.

Qualifications

• Experience in B2B customer success or support.
• Ability to manage complex admin topics and processes.
• Excellent written and spoken Dutch and English.
• Willingness to train admins and travel onsite occasionally.

Responsabilités

• Train and onboard admins on Alan's product, workflows and best practices (remote and onsite).
• Own admin support end-to-end for your portfolio (5–10 accounts) and coordinate with internal teams.
• Manage complex conversations, escalations, and admin-related risks with clarity and empathy.
• Identify recurring pain points and propose improvements (documentation, tooling, and product feedback).

Connaissances

Dutch

English

Customer facing

Communication

Onboarding

Problem solving

Outils

CRM software

Description du poste

Alan in Belgium is seeking a Customer Support Specialist to onboard and support a portfolio of key Admin accounts, ensuring seamless operations from affiliations to payroll and invoicing.

You will train admins, handle end-to-end admin requests, collaborate with cross-functional teams, and anticipate risks to prevent blockers while maintaining an outstanding admin experience for 5–10 accounts.