Customer Service Specialist

Abacus Medicine Group; Anderlecht; Hybrid; EUR 30,000 - 42,000; Full time

Job summary

Abacus Medicine Group in Belgium seeks a Customer Service Specialist to support the ordering journey and build lasting relationships with customers. Based in Anderlecht, you will coordinate with the portfolio management team and sales representatives while ensuring accurate product information and timely delivery.

The role offers flexible work-from-home options and requires strong English communication; Dutch/French are also important.

Qualifications

• MBO education or equivalent.
• Some relevant work experience is a plus, but entry-level is possible.
• Proficient in Microsoft Office; Dynamics 365 and Power BI a plus.
• Fluent in English; Dutch and/or French are essential.
• Exceptionally accurate with strong documentation discipline.

Responsibilities

• Coordinate sales and business development activities; provide accurate product and price information for customers.
• Maintain close contact with customers, wholesalers and sales reps; handle regulatory matters as needed.
• Support daily administrative tasks and assist project work to keep processes running smoothly.

Skills

Customer focus

Communication skills

Attention to detail

English proficiency

Dutch/French language

Education

MBO education level

Tools

Microsoft Office

Dynamics 365

Power BI

Job description

Drive meaningful change

Are you customer-focused, organized and comfortable working with ERP-systems? We are looking for a Customer Service Specialist to join our team in Belgium. In this role, you will help create a positive experience for our customers throughout the ordering process. By understanding their needs, answering their questions and ensuring accurate administration, you will help build lasting relationships between Abacus and our customers.

Get a glimpse of the team

Officially you will be located in Anderlecht and become part of our Portfolio Management department. You will report to a manager based in Denmark and work closely with three colleagues, some of whom are based in other European countries. You will also be in daily contact with our sales representative, private pharmacies and wholesalers, and coordinate with Belgian health authorities where needed. The role offers plenty of flexibility to work from home. Together, you help ensure smooth customer service and support our business development activities.

Your main responsibilities

As Customer Service Specialist you play an important role in coordinating sales and business development activities. You help ensure that customers and internal stakeholders have the right information about products, prices and the movement of goods. Through clear communication and reliable follow-up, you contribute to a seamless ordering process and a positive customer experience.

Your day-to-day work includes maintaining close contact with customers, wholesalers and the sales representative, as well as coordinating regulatory matters such as product complaints. You will also take care of a variety of administrative tasks, support operational projects and help the team with daily ad hoc activities. A structured way of working and attention to detail are essential to keeping everything running smoothly.

Fuel for your success in the role, we imagine you have:

• At least an MBO education level or equivalent;

• Some relevant work experience is a plus, but this is also an opportunity for someone at the start of their career;

• Good knowledge of Microsoft Office, including Outlook, Word and Excel; familiarity with Dynamics 365 and Power BI is a plus;

• Strong communication skills in English, both written and verbal; Dutch and/or French is also essential;

• A highly accurate and detail-oriented approach, ensuring documentation is reviewed thoroughly and consistently;

Interested?

We prefer candidates who are available at least 4 days per week. For now it is a temporary replacement due to maternity leave, but in the near future there might be possibilities to transfer this job into a permanent role. Would you like to know more about us? Follow us on Instagram and LinkedIn and get an insight into everyday life at Abacus Medicine. For job openings, check our Career page. Moving Healthcare. Moving You. In Abacus Medicine Group, you’ll experience the power of Moving Healthcare. With our change mindset, we're moving the industry and improving healthcare as we broaden access to medicine. But it's not just about moving healthcare, it's about Moving You. You’ll be part of a caring community of more than 2,000 people across the World. With us, you will be valued, empowered, and have a direct impact on driving change. Let's access the future of medicine and make a difference together. Your move.