Remote Cloud Support Engineer - AI-Driven Ownership

Jobgether SRL; Belgique; Remote; EUR 48,000 - 70,000; Full time

Benefits offered by this job

Remote-first

Flexible hours

Professional development

AI tools access

Global distributed team

Full-time employment

Job summary

Lever, Inc. in Belgium is seeking a Technical Support Engineer to own customer-impacting incidents from initial investigation through resolution for a cloud-commerce platform. You will work with developers, product teams, and account managers to resolve complex issues and improve customer experience at scale.

The role blends Linux administration, networking, databases, APIs, and cloud tech in a remote-first, AI-enabled environment, offering ownership, learning, and growth opportunities.

Qualifications

• Bachelor’s degree in Computer Science or related field.
• 3+ years in technical or support engineering roles.
• Strong Linux system administration experience (CentOS/RHEL).
• Solid networking knowledge and database experience (SQL).
• Familiar with APIs (REST, SOAP) and authentication standards.
• Excellent written and verbal English communication; able to explain tech clearly.

Responsibilities

• Own technical support tickets end-to-end from investigation to resolution.
• Provide guidance on product functionality, configuration, and best practices.
• Diagnose complex issues using Linux, logs, networks, databases, and APIs.
• Maintain timely customer updates per SLAs and quality standards.
• Collaborate with developers, product, and account teams to resolve issues.
• Document investigations, resolutions, and technical details in tickets.
• Create technical notes and troubleshooting docs to reduce recurring issues.
• Stay current with platform and related technologies through training.
• Contribute to projects that improve support effectiveness and customer satisfaction.
• Explore AI tools to improve troubleshooting and documentation.

Skills

Linux

Networking

SQL

APIs/Integrations

Incident management

English communication

Remote work

AI tools

Education

Bachelor's degree in CS/Engineering

Tools

CentOS/RHEL

PostgreSQL

MySQL

Oracle

REST

SOAP

JSON

XML

OAuth

SAML

Job description

Lever, Inc. in Belgium is seeking a Technical Support Engineer to own customer-impacting incidents from initial investigation through resolution for a cloud-commerce platform. You will work with developers, product teams, and account managers to resolve complex issues and improve customer experience at scale.

The role blends Linux administration, networking, databases, APIs, and cloud tech in a remote-first, AI-enabled environment, offering ownership, learning, and growth opportunities.