Senior Product Support Engineer — AI-Driven Escalations

Lighthouse Io; Oost-Vlaanderen; Hybride; EUR 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Flexible working environment

Career development workshops

Competitive compensation

Comprehensive health insurance

Mobility options

Résumé du poste

Lighthouse Io is looking for a Senior Product Support Engineer based in Belgium, Oost-Vlaanderen. In this role, you will manage complex technical escalations and drive resolutions, while closely collaborating with engineering teams. Your expertise in Python and SQL will be crucial in troubleshooting and improving product integrity.

Join a dynamic team focused on optimizing customer experiences, with a flexible working environment and ample opportunities for career growth and development.

Qualifications

• Proven experience in a product support or engineering role.
• Ability to work with Python and SQL using AI tools.
• Exceptional troubleshooting skills and analytical thinking.

Responsabilités

• Lead investigation and resolution of complex product escalations.
• Monitor product data health and resolve issues proactively.
• Mentor team members and share knowledge.

Connaissances

Python

SQL

Analytical thinking

Clear communication

Troubleshooting

Outils

Jira

Confluence

Claude Code

Postman

Description du poste

Lighthouse Io is looking for a Senior Product Support Engineer based in Belgium, Oost-Vlaanderen. In this role, you will manage complex technical escalations and drive resolutions, while closely collaborating with engineering teams. Your expertise in Python and SQL will be crucial in troubleshooting and improving product integrity.

Join a dynamic team focused on optimizing customer experiences, with a flexible working environment and ample opportunities for career growth and development.