Real-Time Operations Controller (Dutch-French)

Europ Assistance; Brussel; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

None

Job summary

Redion is seeking an Operations Controller to balance demand, capacity and operational performance in real time for Auto & Home Assistance activities in the Brussels area.

You will monitor workload, analyze data and KPIs, coordinate teams and drive improvements while ensuring fast and efficient customer support. Fluency in Dutch and French is required, with good English and a proactive, analytical mindset.

Qualifications

• Bachelor's degree or equivalent through experience.
• Minimum 2 years in Workforce Management, Resource Planning, Dispatching, or similar.
• Excellent Dutch and French language skills.
• Good command of English.
• Strong analytical and problem-solving skills.
• Ability to work under pressure and manage priorities.
• Experience with Microsoft 365 and reporting tools.
• Proactive, structured and collaborative mindset.

Responsibilities

• Monitor workload, staffing and operational performance in real time.
• Analyze operational data, trends and KPIs.
• Adjust priorities to maintain service levels and customer satisfaction.
• Coordinate work distribution across teams and activities.
• Identify risks, bottlenecks and performance deviations before they impact service delivery.
• Maintain dashboards, operational reports and performance analyses.
• Support Team Leaders and Managers with data-driven insights.
• Participate in continuous improvement initiatives and operational projects.
• Contribute to process optimization and operational excellence.

Skills

Dutch language

French language

English language

Analytical thinking

Problem solving

Prioritization

Collaboration

Data analysis

Education

Bachelor's degree or equivalent through experience

Tools

Microsoft 365

Reporting tools

Job description

Redion is seeking an Operations Controller to balance demand, capacity and operational performance in real time for Auto & Home Assistance activities in the Brussels area.

You will monitor workload, analyze data and KPIs, coordinate teams and drive improvements while ensuring fast and efficient customer support. Fluency in Dutch and French is required, with good English and a proactive, analytical mindset.