Project Manager-Food Equipment

NSF; Diegem; Hybride; EUR 60 000 - 80 000; Plein temps

Résumé du poste

NSF seeks a Project Manager in Belgium to lead certification projects from application to final registration, collaborating with the technical review team, laboratory and sales. You will educate clients to gather necessary information and drive efficient certification processes.

You will build strong client relationships, manage accounts, timelines, and quotes, and work with cross-functional teams to maximize growth opportunities. Hybrid role in Belgium.

Qualifications

• Bachelor’s degree in technical or science field or equivalent experience.
• Experience in customer facing roles and managing accounts.
• Ability to autonomously manage projects with ownership.
• Strong organizational, prioritisation and communication skills.

Responsabilités

• Manage accounts with medium impact and/or complexity.
• Coordinate with Sales and Program leaders to maximize growth opportunities.
• Educate clients on standards, regulations or audit processes.
• Ensure timely support to achieve registration/certification.
• Provide input to process improvement opportunities.
• Nurture client relationships; manage post-sale experience from implementation to expansion.

Connaissances

Project management

Customer facing

Account management

Microsoft Office

Communication

Attention to detail

Cross selling

English fluency

Italian language

Spanish language

Formation

Bachelor's degree in technical/science

Outils

Microsoft Office

Description du poste

Job Description

As Project Manager Food Equipment/Nonfood Compounds you will report directly to the Business Lead Food Equipment & Chemicals EMEA. Your primary objective will be to project manage the certification process from initial application through to final registration/certification for each of your clients. You will achieve this by working proactively, in collaboration with various departments such as the technical review team, the laboratory and sales team.

You will be the primary point of contact for clients keeping them informed of the progress of their application. You will educate the client so that all necessary information is received to ensure that the process of certification can as efficient as possible whilst managing client expectations.

Responsibilities

• Manage accounts with medium impact and/or complexity
• Manage customer account scope, audits, deliverable, timelines, services levels, quotes
• Identify and provide input to process improvement opportunities
• Provide customer education/consultation on standards, regulations or audit process
• Work in tandem with Sales and Program leaders to maximize growth opportunities
• Help assure clients’ compliance with registration/certification requirements and timely support to achieve registration/certification
• Accountable for quotes and the client’s post-sale experience from implementation, adoption through expansion
• Nurture client relationships
• Support accounts payable in resolving client payment issues
• Internal coordination with all stakeholders (business units, lab, technical reviewers, etc.) and some third parties.
• Identify and procure new business or cross-selling opportunities with assigned customer
• Develop client-specific solutions based on client needs

Qualifications

• Bachelor’s degree in Technical or Science related role preferred, or equivalent experience
• Whilst experience in the certification industry is not mandatory you should be able to demonstrate that you have worked in a technical environment and have the ability, to apply technical knowledge to your working environment.
• Experience in customer facing roles
• Ability to manage customer accounts
• Good organisational and prioritisation skills
• Strong interpersonal & communication skills
• Results orientated
• Attention to detail
• Committed to service excellence
• Cross selling skills
• Ability to autonomously manage projects, ownership
• Always looking for solutions to assist the clients
• Collaborative mindset, team player
• Fluent in English & Italian, Spanish is a strong asset (any additional EU language will be an asset)
• Excellent knowledge and use of Microsoft Office suite

Hybrid role 3 days office (Belgium) max 2 days home.