Program Manager ACE

KBC Bank & Verzekering; Vlaanderen; Sur place; EUR 85 000 - 120 000; Plein temps

Avantages offerts par ce poste

Up to 50% remote work per month

Brussels HQ presence at least one day

Flexible working hours

Permanent contract

Competitive salary with flex package

Résumé du poste

KBC Bank & Verzekering is seeking a Program Manager in the ACE team to help accelerate efficiencies and raise the STP rate across core processes.

You will review operations, propose end-to-end improvements, and work with multiple departments in an international setting.

The role offers flexible hours, training opportunities, and up to 50% remote work, with at least one day per week at the Brussels headquarters.

Qualifications

• Bachelor’s or master’s degree required.
• Strong Dutch and English communication skills.
• Experience in project management, planning, stakeholder management, and process-oriented thinking.

Responsabilités

• Develop broad understanding of KBC’s business model and key processes.
• Combine process improvement techniques with desk research, benchmarking, and technology trend knowledge to design optimal solutions.
• Challenge the status quo, prepare analyses, and persuade management of potential.

Connaissances

Process improvement

Project management

Stakeholder management

Dutch & English

Formation

Bachelor's or Master's degree

Description du poste

What does this job entail?

Join the strategic core program aimed at increasing the STP rate of KBC’s operations. As a Program Manager in the ACE team, you will play a key role in this initiative. ACE stands for Accelerating Efficiencies. We support KBC’s management by critically reviewing existing operations and providing an external perspective. Our focus is on efficiency and process improvements. One of the programs our team worked on was increasing the STP rate of KBC’s commercial processes. Our non-commercial, supporting processes also need to become more STP. This will free up time for other tasks, reduce friction, improve customer and employee satisfaction, and keep KBC competitive in the long term. Various departments will collaborate to improve our way of working, supported by process optimization and (Gen, Agentic) AI. Together with your ACE colleagues, you will make a significant contribution to this program by providing strategic input, helping determine which domains and processes should be optimized first, rethinking end-to-end processes, and monitoring progress. Expect a dynamic, international work environment where continuous learning and collaboration are key.

What do we expect from you?

• Develop a broad understanding of KBC’s business model and its key underlying processes.
• Take on diverse assignments combining process improvement techniques with desk research, internal and external benchmarking, and knowledge of technological solutions and trends. Use these insights to design optimal solutions.
• Challenge the status quo, prepare convincing analyses, and persuade management of their potential.

Your key strengths?

• You hold a bachelor’s or master’s degree.
• You communicate clearly and persuasively in Dutch and English. For example, you can deliver impactful presentations, argue a point of view, or respectfully challenge a colleague.
• Thanks to previous project management experience, you excel at organizing, planning, stakeholder management, and process-oriented thinking. Your approach is pragmatic and results-driven.
• Colleagues quickly recognize you as a natural ‘constructor’ and ‘facilitator’. Finding solutions to complex challenges together energizes you. You pay attention to detail without losing sight of the bigger picture.
• You are familiar with project management methodologies and know how to apply them effectively. You use best practices to address issues and risks.
• Project stakeholders rely on you to keep them informed and aligned.
• During presentations to senior management (Top 300), you strike the right balance between essentials and details, helping them make swift decisions on the solutions you propose.

What can we offer you?

• Excellent onboarding, collegiality, and a pleasant working atmosphere.
• Throughout your career at KBC, we encourage you to grow personally and professionally. You can follow training programs to sharpen both hard and soft skills.
• Up to 50% remote work per month. At the same time, we value team spirit, so you’ll work at least one day per week at our Brussels headquarters.
• Flexible working hours to help you balance work and private life.
• A permanent contract and a competitive salary complemented by extra-legal benefits. Sounds familiar? Of course—you read this in every job ad. KBC makes the difference with an extensive flex package, too comprehensive to detail here. We’ll gladly discuss all benefits—big and small—during your interview.