Program Manager

Proximus Group; Brussel; On-site; EUR 60,000 - 90,000; Full time

Job summary

Proximus Group is seeking a Greenfield Program Officer to support governance, coordination and reporting across Fiber Klaar, Unifiber, Go Fiber and other deployment footprints. The role blends program management with PMO responsibilities and a focus on industrializing processes.

You will identify improvement opportunities, drive operational excellence, and help evolve the Greenfield operating model. Strong analytical skills, stakeholder management and multilingual communication (NL/FR/EN) are

Qualifications

• Proven program governance and PMO experience.
• Strong analytical and problem-solving skills.
• Experience with KPI reporting and governance.
• Excellent stakeholder management and communication (NL/FR/EN).

Responsibilities

• Coordinate governance forums, steering committees, and management reporting.
• Track actions, risks, decisions, dependencies, and escalations.
• Support cross-functional initiatives and follow up on priorities.
• Prepare management presentations and decision proposals.
• Consolidate KPIs, forecasts, and portfolio reporting.
• Monitor program performance and identify trends or risks.
• Ensure data quality and reporting consistency across stakeholders.
• Identify optimization, automation, and standardization opportunities.
• Define and support improved processes and tooling enhancements.
• Drive adoption of best practices across the Greenfield ecosystem.
• Facilitate collaboration between Proximus, Fiber Klaar, Unifiber, Go Fiber, and ops teams.

Skills

Program management

PMO

Stakeholder management

Process improvement

Data analysis

KPI reporting

Communication (NL/FR/EN)

Job description

Job language required: FR & NL (mandatory) and EN is good to have

Role Purpose

The Greenfield Program Officer supports the National Greenfield Program Manager in the governance, coordination, reporting, and continuous improvement of the Greenfield ecosystem across Proximus, Fiber Klaar, Unifiber, Go Fiber, and other deployment footprints.

The role combines program management and PMO responsibilities with a strong focus on process industrialization. The Program Officer actively identifies improvement opportunities, drives operational excellence initiatives, and supports the evolution of the Greenfield operating model.

Key Responsibilities

Program Governance & Coordination

• Coordinate governance forums, steering committees, and management reporting.
• Track actions, risks, decisions, dependencies, and escalations.
• Support cross-functional initiatives and ensure timely follow-up of program priorities.
• Prepare management presentations and decision proposals.

Reporting & Performance Management

• Consolidate KPIs, forecasts, and portfolio reporting.
• Monitor program performance and identify trends or risks.
• Ensure data quality and reporting consistency across stakeholders.

Process Industrialization & Continuous Improvement

• Perform deep-dive analyses of existing processes, tools, and ways of working, with a particular focus on Fiber Klaar operations.
• Develop a detailed understanding of operational workflows, system interactions, and organizational pain points.
• Identify optimization, simplification, automation, and standardization opportunities.
• Define and support the implementation of improved processes, tooling enhancements, and future operating models.
• Drive adoption of best practices and continuous improvement initiatives across the Greenfield ecosystem.

Stakeholder Management

• Facilitate collaboration between Proximus, Fiber Klaar, Unifiber, Go Fiber, and operational teams.
• Align stakeholders around common objectives and improvement initiatives.
• Act as a trusted partner between operational and management teams.
• Program management and/or business transformation experience.
• Proven process analysis and process improvement capabilities.
• Ability to quickly understand complex operational environments and translate findings into actionable improvements.
• Strong analytical and problem-solving skills.
• Experience with KPI reporting, performance tracking, and governance.
• Excellent stakeholder management and communication skills (NL/FR/EN)
• Structured, proactive, and results-oriented mindset.
• Affinity with operational excellence, digitalization, and process automation.
• Experience in telecommunications, network deployment, construction, or fiber rollout environments is an asset.

Success Profile

The successful candidate combines governance discipline with a hands‑on improvement mindset, bringing structure to the Greenfield Program while helping Fiber Klaar and the broader Greenfield organization become more efficient, scalable, and industrialized through process and tooling optimization.

About Proximus

We are Team Possible turning tech into opportunities.

We are driven by four core pillars: "I care," "I make a difference," "I radically simplify," and "I embrace the future". This means you'll join a team that genuinely cares for customers and colleagues, is empowered to make a real impact, strives to radically simplify complex challenges, and is always looking ahead to embrace the future of technology. We believe in an inclusive and safe environment where everyone can thrive, offering extensive career development resources, including access to over 5,000 training modules and a minimum of 5 days of training per year, to help you continuously learn, grow, and tackle bold challenges with us.