Business Process Analyst

Proximus Group; Brussel; On-site; EUR 69,000 - 76,000; Full time

Job summary

Proximus Group in Belgium seeks an independent Business Process Owner to design, govern, and improve end-to-end processes that drive network transformation and automation. You will connect business stakeholders with operations and technical teams, translating needs into clear process specifications.

You will model AS-IS and TO-BE processes using BPMN 2.0, monitor KPI performance, and identify opportunities to boost efficiency, quality, automation and customer experience across the network

Qualifications

• Experience in process management or continuous improvement, preferably in telecommunications.
• Ability to gather and translate business needs into process and functional requirements.
• Experience facilitating workshops, interviews, process reviews and gap analyses.
• Strong analytical, problem-solving and stakeholder-management skills.
• Autonomy, leadership, communication skills, assertiveness, flexibility (business and technical).
• Strong Dutch and/or French communication and working knowledge of English.

Responsibilities

• Design, improve and govern end-to-end processes for network transformation and automation.
• Model AS-IS and TO-BE processes using BPMN 2.0.
• Monitor KPI performance and identify opportunities to improve efficiency, quality, automation and customer experience.
• Collaborate with operational, technical and business teams across the network lifecycle.

Skills

Process management

Business analysis

Stakeholder mgmt

Workshops facilitation

Analytical mind

Cross-functional work

Languages: FR/NL/EN

Job description

This job is for independent freelancers in Belgium

Job title: Business Process Owner within the Proximus Network Transformation & Orchestration department

Job location: Proximus Boreal, Belgium

Job duration: 2026-11-09 to 2027-12-31

Job weekly hours: 40 hrs./week

Job language required: FR & NL (strong and fluent) & EN

Job salary required: 50 to 55 euros an hour

Summary of the Role

As a Business Process Owner, you will design, improve and govern end-to-end processes that drive network transformation and automatization. You will connect business stakeholders with operational and technical teams, translating business needs into clear processes, requirements and functional specifications.

You will model AS-IS and TO-BE processes using the BPMN 2.0 standard, monitor process performance through KPI’s and identify opportunities to improve efficiency, quality, automation and customer experience. Your scope covers the network lifecycle, from planning and rollout to activation, service assurance, maintenance and sometimes out phasing.

Essential Qualifications

• Experience in process management or continuous improvement, business analysis preferably in telecommunications.
• Experience managing cross-functional projects, adoption included and organizational change.
• Ability to gather, challenge and translate business needs into process and functional requirements.
• Experience facilitating workshops, interviews, process reviews and gap analyses.
• Strong analytical, problem-solving and stakeholder-management skills.
• Ability to work with the operational teams as well as with tool owners, process and IT-architects.
• Autonomy, leadership, communication skills, assertiveness, flexibility (business and technical), customer orientation and rigor.
• Strong Dutch and/or French communication and working knowledge of English.

Preferred Qualifications

• Hands-on experience with BPMN 2.0 and ARIS or a comparable modelling tool.
• Good knowledge of telecom networks or the curiosity and drive to quickly build and apply this knowledge.

Drive the transformation of our processes, shape how network operations work and turn complex challenges into clear, effective processes. Join our Business Process Team and help build efficient, scalable and future-ready telecom operations.

If you’re successful, you can expect the following steps:

An initial conversation with our recruiter - Swati Kumari

Interview with the Hiring Manager and the team.

About Proximus

We are Team Possible turning tech into opportunities.

We are driven by four core pillars: "I care," "I make a difference," "I radically simplify," and "I embrace the future". This means you'll join a team that genuinely cares for customers and colleagues, is empowered to make a real impact, strives to radically simplify complex challenges, and is always looking ahead to embrace the future of technology. We believe in an inclusive and safe environment where everyone can thrive, offering extensive career development resources, including access to over 5,000 training modules and a minimum of 5 days of training per year, to help you continuously learn, grow, and tackle bold challenges with us.