Product and member communications specialist

amfori - Trade with Purpose; Brussel; Sur place; EUR 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Group insurance and health coverage

Working from home up to 3 days perweek

Working from abroad

Extra-legal holidays

Commuting cost reimbursement

Internet allowance

Mobile phone and subscription

Résumé du poste

amfori is seeking a Product & Member Communications Specialist to translate complex product and sustainability initiatives into clear, audience‑focused content for members and internal stakeholders. You will operate at the intersection of product, sustainability expertise and marketing, turning intricate information into practical messaging that informs decisions and drives adoption.

You will collaborate with product managers and experts to ensure accuracy and timely delivery across

Qualifications

• Bachelor’s degree in communications, marketing or a related field.
• Minimum three years’ experience in communications, product marketing or a similar role.
• Excellent/native level of English.
• Strong writing and editorial skills, with the ability to simplify complex topics for diverse audiences.
• Experience working with multiple stakeholders in a cross‑functional environment.
• Familiar with communication performance data and translating insights into improvements.

Responsabilités

• Create clear, compelling and segmented content and communications that strengthen understanding, engagement and adoption.
• Draft, edit and adapt content for different member segments, use cases and maturity levels.
• Work closely with subject‑matter experts to ensure accuracy, clarity and relevance of all messaging.
• Coordinate closely with the Content marketing expert to align product and member communications with the central content calendar.
• Define and track KPIs related to product and member communications. Continuously optimise messaging, formats and delivery based on engagement data, feedback and insights.
• Develop and execute communication activities to support product launches, updates and changes.
• Coordinate with product managers and other stakeholders to gather inputs and align timing, channels and key messages.
• Prepare launch materials and support content for both internal and external audiences.
• Develop audience-focused content assets such as newsletters, web copy, email copy, toolkits, FAQs and enablement materials.
• Track the effectiveness of launch communications and embed learnings into future roll‑outs.
• Ensure that all product and member communications align with amfori’s brand guidelines, tone of voice and segmentation principles.
• Review and improve operational marketing and communication materials for consistency and clarity.
• Support product and sustainability experts in applying brand and messaging recommendations correctly.
• Contribute to and execute internal communication activities that support alignment, information sharing and employee engagement.
• Gather inputs from across departments and translate them into clear, consistent internal messages.
• Support two‑way dialogue by collecting feedback and insights to improve internal communications.

Connaissances

Writing

Editorial skills

English proficiency

Cross-functional collaboration

Content marketing

Formation

Bachelor’s degree in communications/marketing

Description du poste

About amfori

amfori advocates for a world in which trade serves a purpose: delivering social, environmental and economic benefits for everyone.

As a global business association, amfori supports its members at every step of their due diligence journey, offering a comprehensive range of ESG products and services.

Founded in 1977, and recognised for its flagship product amfori BSCI, amfori leverages decades of expertise and close collaboration with more than 2400 member companies as well as auditing companies, producers, factories, and other stakeholders such as policymakers. Representing a diverse array of industries in over 50 countries, that cover trade streams in over 100 countries, amfori continues to have a positive impact on fostering sustainable trade.

About the Role

As Product & member communications specialist, you are responsible for translating amfori’s products, services and initiatives into clear, relevant and engaging content and communications for our members and internal stakeholders. Your work supports product understanding, drives adoption, and ensures consistent, segmented messaging across touchpoints.

You work at the intersection of product, sustainability expertise and marketing, turning complex information into practical, audience‑focused communications that help members make informed decisions and stay engaged.

Responsibilities

1. Product and member communications

• Create clear, compelling and segmented content and communications that strengthen understanding, engagement and adoption.
• Draft, edit and adapt content for different member segments, use cases and maturity levels.
• Work closely with subject‑matter experts to ensure accuracy, clarity and relevance of all messaging.
• Coordinate closely with the Content marketing expert to align product and member communications with the central content calendar.
• Define and track KPIs related to product and member communications. Continuously optimise messaging, formats and delivery based on engagement data, feedback and insights.

2. Product launch and update communications

• Develop and execute communication activities to support product launches, updates and changes.
• Coordinate with product managers and other stakeholders to gather inputs and align timing, channels and key messages.
• Prepare launch materials and support content for both internal and external audiences.
• Develop audience-focused content assets such as newsletters, web copy, email copy, toolkits, FAQs and enablement materials.
• Track the effectiveness of launch communications and embed learnings into future roll‑outs.

3. Brand, tone of voice and segmentation alignment

• Ensure that all product and member communications align with amfori’s brand guidelines, tone of voice and segmentation principles.
• Review and improve operational marketing and communication materials for consistency and clarity.
• Support product and sustainability experts in applying brand and messaging recommendations correctly.

4. Internal communications support

• Contribute to and execute internal communication activities that support alignment, information sharing and employee engagement.
• Gather inputs from across departments and translate them into clear, consistent internal messages.
• Support two‑way dialogue by collecting feedback and insights to improve internal communications.

Profile

• Bachelor’s degree in communications, marketing or a related field.
• Minimum three years’ experience in communications, product marketing or a similar role.
• Excellent/ native level of English
• Strong writing and editorial skills, with the ability to simplify complex topics for diverse audiences.
• Experience working with multiple stakeholders in a cross‑functional environment.
• Familiar with communication performance data and translating insights into improvements.

Why to join amfori?

At amfori, you will join a diverse, international environment all united by a common goal: to drive positive change toward a sustainable world in which trade serves a purpose.

Benefits

• Group insurance and comprehensive health insurance
• Working from home up to 3 days per week
• Working from abroad
• Extra-legal holidays per year
• Net allowance and reimbursement of commuting costs
• Internet allowance
• Mobile phone and subscription