Process Engineer (SRQ158804)

TiTANS Consulting; Belgique; À distance; EUR 60 000 - 90 000; Plein temps

Résumé du poste

The Tribe Invest & Financial Insurances is seeking an E2E Process Engineer to define and implement end-to-end contracting and process improvements within the Invest portfolio. You will collaborate with business and IT partners in Agile squads, driving simple, lean processes and supporting on-ground changes.

Responsibilities include modeling, documenting, and aligning processes to regulatory and risk controls, while engaging operational teams to ensure successful adoption and continuous

Qualifications

• Bachelor/Master or equivalent by experience.
• Excellent analytical and modeling abilities.
• Strong communication, facilitation and teamwork skills.
• Knowledge of Invest or Banking domain is preferred.

Responsabilités

• Define and implement new (sub)processes aligned with Business Architecture and bank objectives.
• Adjust existing processes to improve efficiency and risk management.
• Continuously improve processes for customer satisfaction and operational performance.
• Contribute to change needs and testing of applications where relevant.
• Monitor processes using key indicators and drive improvements.
• Carry out analyses and studies on the above points.
• Coordinate with involved teams and keep stakeholders informed.
• Create clear, simple process documentation for standardization.
• Ensure processes and docs comply with internal and external guidelines.

Connaissances

Process management tools

Excellent analysis

Facilitation & communication

Change management

Customer-oriented

Team player

Formation

Bachelor/Master or equivalent

Outils

Process management tools

Description du poste

Mission context
The Tribe Invest & Financial Insurances is responsible for offering the investment products distributed by the Bank. We develop and maintain end-to-end solutions for the Bank's clients in this area. The Tribe is organized into 13 squads (themselves organized into 3 Clusters) and 3 transversal entities working together to implement our ambitions.

Today, the tribe faces major challenges to accelerate the digitalization of the investment offer and the accessibility of our products for our customers while implementing important regulatory projects.

You will join the Advice Cluster and at the level of the Contracting squad you will take care of processing/analyzing Contracting process for all Invest portfolio contracts. Here some products managed in the squad; Contracting flow, Legal aspects of contracts, Pledging, Donations, Activation of contracts, Contract addenda.

Are you a Positive Banker, curious to learn? Already an experience in the Invest and Business analyse world? Do you enjoy collaborating constructively with your colleagues and learning from each other? Do you like to have a certain responsibility, a certain autonomy? This job is for you!

As E2E process manager, the Process Engineer:

• Will define and implement New business (sub)processes, within the principles of "Business Architecture" (insofar as they are defined for the domain concerned) and the strategic objectives of the bank;
• Make the necessary adjustments to existing processes;
• Continuously strive to improve existing processes in terms of customer satisfaction, efficiency and risk management;
• If appropriate, contribute to defining the needs for and testing the changes to the applications, with regard to the three aspects mentioned above;
• Regularly monitor and assess the existing processes (based on key indicators, customer complaints, etc.) and, if possible, identify improvements;
• Carry out analyses and studies on the 5 previous points;
• Liaise and communicate with all involved at the appropriate time to realize the 6 items above, including, to keep in touch with reality on the floor, the operational teams;
• Create and maintain sufficient (simple, understandable, easy to consult...) documentation, with a view to standardizing the implementation on the ground, solving incidents and supporting the resulting adjustments;
• Ensure that the processes and their documentation comply with internal and external guidelines (Legal, Compliance, Permanent Control, General Inspection, etc.)

The Process Engineer also ensures appropriate guidance of the changes by:

• identifying the needs and/or
• Carrying out the various steps of change management at the appropriate time to ensure that customers and employees master the new or changed processes, including the adjustments to the applications, and/or
• Ensure follow-up and answer any questions after implementation of the changes (User support)

The Process Engineer, in collaboration with his Business and IT partners, actively participates in the reflection exercises during the ideation phases to ensure that the chosen solutions meet the needs of customers and employees as well as possible and are in line with the Bank's strategy as well as meet the objectives of efficiency (simplicity, lean, ...) and risk management.

Within the Agile way of working:

• The Process Engineer is part of a multidisciplinary team (Squad of Cluster of Squads) that groups the competencies necessary for defining, building, testing and implementing a (part of a) product or service within a limited time span.
• The Process Engineer is committed to helping the team to deliver the stories in the planned sprints, not limiting himself to his specific area of expertise. The emphasis is on executing the sprint backlog, with stories prioritized by the Product Owner in function of the added value for the (internal or external) customer.
• The Process Engineer organizes his work independently, among other things by estimating the scope and complexity of the tasks to be performed.
• The Process Engineer commits himself to the work to be carried out during a sprint or trimester (via the Agile Ceremonies including the Quarterly Agile Planning).

Education

Bachelor/Master or equivalent by experience

Languages

• French: Fluent
• Dutch: Fluent

Experience

2 - 6 years

Technical Experience

Mandatory
Technical skills on which the priority must be given during the selection process.
- Good knowledge of the specific tools for process management

Preferable
Technical skills to be considered as an asset during the selection process.

Business Experience

Mandatory
Skills on which the priority must be given during the selection process.
- Knowledge of the business context of Invest or Banking sector
- Knowledge of the methods and techniques of process improvement
- Mastering the aspects of « risk management and control »

Preferable
Skills to be considered as an asset during the selection process.
Notions of business architecture, automation (IT and robotization) and data management

• Excellent analysis skills and ability to structure and model
• Efficient facilitator and communicator (oral and written)
• Can strongly convince, influence and negotiate
• Is driven and tenacious for finding n creative n solutions
• Is customer-oriented and driven to meet expectations
• Is a team player
• Fully endorses the values "Scrum": focus, openness, commitment, respect and courage, as well as knowledge sharing, openness, continuous learning and the will to really add value.