Chapter Lead - Developers

BNP Paribas Fortis; Brussel; Sur place; EUR 85 000 - 120 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

Insurance

Holidays

Flexible salary options

Résumé du poste

BNP Paribas Fortis is seeking a Chapter Lead Developers to drive the digital transformation for Belgium’s largest bank. You will lead a development chapter focused on automation and software engineering, reporting to the IT Tribe Lead within the Customer Servicing & Efficiency tribe.

You will mentor engineers, grow agile practices, recruit talent, and shape the automation roadmap using RPA and related technologies. Strong Dutch or French plus excellent English are required.

Qualifications

• 2+ years in a similar leadership role.
• Experience coaching and mentoring teams.
• Strong knowledge of software engineering and testing methodologies; background in RPA is a plus.
• Excellent interpersonal skills; growth mindset.
• Agile expertise and familiarity with agile teams and practices.
• Passion for innovation and a proactive attitude.
• Fluent in Dutch or French (oral and written) with strong English skills.

Responsabilités

• Lead a development chapter as people manager and technical expert.
• Recruit and onboard chapter members; manage knowledge sharing and onboarding.
• Ensure open communication with resource suppliers and partnerships.
• Support chapter members on complex questions and drive agile maturity.
• Provide ongoing feedback and participate in performance evaluations and remuneration decisions.
• Contribute to tribe leadership and represent the chapter in the tribe leadership team.
• Foster an open feedback culture and sponsor communities of practice.

Connaissances

People management

Coaching & mentoring

Interpersonal skills

Agile methodologies

Robotic Process Automation

Software engineering

English proficiency

Dutch or French language

Proactive attitude

Innovation

Outils

Blue Prism

UiPath

Description du poste

Do you want to play a key role in the digital transformation of Belgium’s largest bank? Are you a driven people manager with a strong technical background, eager to lead a team of developers to the next level? If so, you could be our new Chapter Lead Developers within the Tribe Customer Servicing & Efficiency!

Within our tribe, we focus on innovative customer interactions through our Contact Center platform and advanced automation (including robotics and ServiceNow). Our goal is to deliver efficient, user-friendly solutions that simplify life for both customers and employees. Additionally, we play a crucial role in fraud prevention and detection, protecting our bank and customers from threats.

Our multidisciplinary teams (squads) combine IT and business expertise to develop technological solutions that enhance customer service and process efficiency. As part of Agile Impulse, you’ll work in a dynamic, agile environment where innovation and collaboration are key.

AND IN DETAIL

As Chapter Lead of Automation Engineers, you’ll lead a skilled development team while serving as both a people manager and a technical expert. You’ll report directly to the IT Tribe Lead and be part of the tribe leadership team.

As a People Manager, you will:

• You nurture the colleagues in your chapter by ensuring they develop the right skills & knowledge and you manage with them their career plans;
• You build, together with your peer chapter leads, on a continuous changing and challenging sourcing strategy.
• You recruit new chapter members in line with current & future needs of the tribe and ensure a good onboarding of them; you are also in charge of the knowledge management;
• You ensure an open and transparent communication with resource suppliers thinking along in the multiple established value based partnerships.
• You support chapter members on difficult or complex questions and support them in the necessary changes by developing their agile maturity
• You provide during the year continuous feedback to your chapter members and are responsible for the annual evaluation and the renumeration decisions in your chapter.
• You contribute to the daily functioning of the tribe and represent your chapter in the tribe leadership team
• You help building an open feedback culture at all levels in our tribe and cultivate an open communication and a high level of trust. You act as a sponsor in one or multiple communities of practice (CoP) within the tribe.

As an Expert, you will:

• Initiate and lead improvements within the tribe based on your technical expertise.
• Collaborate closely with squads, product owners, agile coaches, and stakeholders to continuously enhance ways of working, tools, and skills.
• Translate technical needs into strategic development points for your chapter and the Developers Community of BNP Paribas Fortis.
• Being part of the tribe leadership team, you dare to step outside of your role to intervene when needed on other transversal roles or topics like incident management, vulnerabilities management, DevOps Embedding,…

YOUR TALENTS AND COMPETENCES

• At least 2 years of experience in a similar role.
• Experience in coaching and mentoring teams.
• Strong knowledge of software engineering and development/testing methodologies; a technical background in Robotic Process Automation (Blue Prism, UiPath, etc. is a plus.
• Excellent interpersonal skills-you understand your team’s needs and foster a growth mindset.
• Agile expertise-you’re familiar with agile teams and methodologies.
• Passion for innovation and a proactive attitude.
• Fluent in Dutch or French (oral and written) with strong English skills.

WHAT WE HAVE TO OFFER

Sustainability and impact

We strongly believe in the positive impact that the financial sector can have on the world. BNP Paribas Fortis offers sustainable and responsible investment products and solutions and encourages social entrepreneurship. Together with our customers, we are working towards a better future every day.

DEVELOPMENT & CAREER PERSPECTIVES

We offer a wide range of training courses, workshops and webinars to choose from depending on your availability, interests and goals.

GOOD PLACE TO WORK

In addition to your remuneration and benefits (meal vouchers, insurance, holidays), we offer flexible salary options, allowing you to convert part of your salary into personalised benefits (phone use, IT equipment, transport, etc.).

OUR ENGAGEMENT

At BNP Paribas Fortis, we want to attract and retain all talent, whatever their gender, age, background or sexual orientation, and irrespective of whether they are living with a disability, as every person has their own experiences and their own identity. All of our full-time vacancies are also open to candidates wishing to work on an 80% or 90% full-time equivalent basis.

If the function is categorized as a banking services provider function (cf. Law of 22 April 2019 establishing an oath and a disciplinary regime for the banking sector), you will also need to provide us with a 'certificate of absence of professional ban' from the FSMA confirming that you are not professionally disqualified.

TEMPTED BY THE CHALLENGE?

A first selection is made based on your CV and motivation letter. Are we convinced that you are the right candidate? Then we will contact you.

Good luck!

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