Process Engineer

Nexeo; Brussel; Sur place; EUR 65 000 - 90 000; Plein temps

Résumé du poste

Nexeo is seeking a Process Engineer / Business Analyst to join the Payments team of a leading banking client in Brussels. You will drive end-to-end process improvements across international payments, balancing business needs, technology and operations.

In this agile environment you will partner with Business, IT and Operations, deliver clear process documentation, support changes, and ensure risk controls are embedded in end-to-end solutions for multilingual stakeholders.

Qualifications

• At least 2 years of relevant experience in Process Engineering, Business Analysis or a similar role.
• Bachelor/Master degree or equivalent professional experience.
• Experience with process modelling tools.
• Strong ability to create and maintain process maps and flowcharts.
• Experience with business testing and demonstrations.
• Knowledge of risk management and internal controls.
• Experience in Payments / International Payments.
• Fluent English; multilingual environment.

Responsabilités

• Define and implement new business processes and sub-processes in line with the organization's strategic objectives.
• Analyze and optimize existing processes to improve customer satisfaction, efficiency and risk management.
• Identify opportunities for process simplification, standardization and continuous improvement.
• Analyze existing processes using KPIs, customer feedback, operational data and incidents.
• Conduct business and process analyses to identify bottlenecks, inefficiencies and improvement opportunities.
• Develop an end-to-end view of processes, connecting business needs, capabilities, technology and operations.
• Ensure processes align with Business Architecture and strategic objectives.
• Model and document business processes using process modelling techniques and flowcharts.
• Create clear, structured and easy-to-understand process documentation.
• Maintain process documentation throughout the full process lifecycle.
• Ensure processes and documentation comply with internal and external requirements.
• Act as a bridge between Business, IT and Operations.
• Gather and analyze business requirements related to processes and applications.
• Work with IT teams to define requirements for application changes and enhancements.
• Contribute to testing and validation of process-related application changes.
• Participate in ideation and solution design activities.
• Ensure proposed solutions meet customer and employee needs while remaining efficient, simple and risk-controlled.
• Work with operational teams to reflect real-life business activities in process designs.
• Identify change management needs.
• Support implementation of process and application changes.
• Prepare users and operational teams for new processes and ways of working.
• Organize communication, documentation and knowledge-sharing activities.
• Provide post-implementation support and collect feedback.

Connaissances

Process engineering

Business analysis

Change management

Stakeholder management

End-to-end view

Agile

Payments

Risk management

Process modelling tools

Process documentation

BPMN

Multilingual environment

Formation

Bachelor/Master degree

Outils

SharePoint

Agile Scrum tools

Process modelling BPMN

Description du poste

Nexeo is currently looking for a Process Engineer to join the Payments team of one of our leading banking clients in Brussels.

You will join the International Payments environment, working on the management and continuous improvement of processes and systems supporting international payments in domestic markets.

The role combines business analysis, process engineering, change management and stakeholder management, with a strong focus on creating an end-to-end view and ensuring alignment between business needs, processes, technology and operational capabilities.

This is an excellent opportunity for a Process Engineer / Business Analyst who enjoys analyzing complex processes, improving operational efficiency and working in an Agile environment.

Process Analysis & Improvement

• Define and implement new business processes and sub-processes in line with the organization's strategic objectives.
• Analyze and optimize existing processes to improve customer satisfaction, efficiency and risk management.
• Identify opportunities for process simplification, standardization and continuous improvement.
• Analyze existing processes using KPIs, customer feedback, operational data and incidents.
• Conduct business and process analyses to identify bottlenecks, inefficiencies and improvement opportunities.
• Develop a clear end-to-end view of processes, connecting business needs, capabilities, technology and operations.
• Ensure processes remain aligned with the organization's Business Architecture and strategic objectives.
• Model and document business processes using appropriate process modelling techniques and flowcharts.
• Create clear, structured and easy-to-understand process documentation.
• Incident resolution
• Process changes
• Operational activities
• Knowledge transfer
• Maintain process documentation throughout the full process lifecycle.
• Ensure processes and documentation comply with internal and external requirements.

Business & IT Collaboration

• Act as a bridge between Business, IT and Operations.
• Gather and analyze business requirements related to processes and applications.
• Work closely with IT teams to define requirements for application changes and enhancements.
• Contribute to testing and validation of process-related application changes.
• Participate in ideation and solution design activities.
• Ensure proposed solutions meet the needs of customers and employees while remaining efficient, simple and risk-controlled.
• Work closely with operational teams to ensure that process designs reflect real-life business activities.

Change Management & User Support

• Identify the change management needs resulting from new or modified processes.
• Support the implementation of process and application changes.
• Prepare users and operational teams for new processes and ways of working.
• Organize communication, documentation and knowledge-sharing activities.
• Provide post-implementation support and answer user questions.
• Collect feedback after implementation and identify further improvements.
• Ensure users and employees effectively adopt new or modified processes.
• Ensure processes are designed with appropriate risk management and control mechanisms.
• Identify operational risks and potential control gaps.
• Ensure processes comply with Legal, Compliance, Permanent Control and internal governance requirements.
• Contribute to the definition and implementation of appropriate controls.
• Monitor process performance and identify areas requiring corrective action.

Testing & Demonstrations

• Contribute to the definition of testing requirements and scenarios.
• Participate in functional and business testing.
• Prepare and facilitate demos for stakeholders.
• Validate process changes against business expectations.
• Coordinate with IT and business teams to ensure successful implementation.

Agile Ways of Working

• Work as part of a multidisciplinary Agile squad.
• Contribute to the delivery of stories within planned sprints.
• Collaborate with Product Owners, Business Analysts, IT and other team members.
• Participate actively in Agile ceremonies and planning activities.
• Estimate the scope and complexity of assigned tasks.
• Take ownership of deliverables while remaining flexible and supporting the wider team.
• Focus on delivering maximum value for internal and external customers.
• At least 2 years of relevant experience in Process Engineering, Business Analysis, Process Analysis or a similar role.
• Bachelor/Master degree or equivalent professional experience.
• Proven experience in business and process analysis.
• Experience with process improvement and change management.
• Strong understanding of risk management and internal controls.
• Experience working with business and IT stakeholders.
• Ability to analyze complex processes and translate them into clear and structured solutions.
• Experience working in an Agile environment is an advantage.
• Previous experience in Payments is a strong asset.

Mandatory:

• Experience with process modelling tools.
• Strong ability to create and maintain process maps and flowcharts.
• Knowledge of process analysis and improvement methodologies.
• Experience with business testing and demonstrations.
• Understanding of risk management and control frameworks.

Nice to have:

• SharePoint
• Experience with Agile / Scrum tools.
• Knowledge of process modelling standards such as BPMN.
• Experience in Payments / International Payments.
• Business Process Analysis
• Process Optimization
• End-to-End Process Management
• Business Requirements
• Change Management
• Internal Controls
• Business Testing
• User Support
• Process Documentation
• Stakeholder Management
• Agile / Scrum
• Payments Processes
• French: Fluent or
• Dutch: Fluent
• English: Strong written and spoken communication skills.
• Ability to work effectively in a multilingual environment.
• Excellent analytical and structuring skills.
• Strong ability to model and simplify complex processes.
• Strong facilitation and stakeholder management skills.
• Able to influence, convince and negotiate effectively.
• Driven and persistent in finding creative and practical solutions.
• Customer-oriented with a strong focus on delivering value.
• Proactive and autonomous.
• Strong problem-solving mindset.
• Flexible and adaptable.
• Excellent team player with a collaborative mindset.
• Comfortable working with multiple stakeholders and competing priorities.