Process Engineer Senior

Rhox; Brussel; Sur place; EUR 70 000 - 100 000; Plein temps

Résumé du poste

Rhox, a major Belgian financial institution, is seeking a Senior Process Engineer to define end-to-end processes for international payments in Belgium. You will use process modelling tools and flow charts to map subprocesses, improve efficiency, and strengthen controls in collaboration with business and IT teams.

In a multidisciplinary Agile squad, you will own the process lifecycle from analysis to testing, coordinate demos, document changes, and support adoption.

Qualifications

• 2+ years of experience in process engineering or a similar role.
• Experience with process modelling and end-to-end flows.
• Ability to analyse needs, model subprocesses and monitor indicators.
• Experience with testing and demos, documenting changes.
• Knowledge of risk management and controls, and stakeholder negotiation.

Responsabilités

• Define and implement new subprocesses aligned with architecture and objectives.
• Assess processes using indicators and feedback to improve satisfaction, efficiency, and risk controls.
• Model end-to-end flows and maintain standardised documentation.
• Translate business needs into test scenarios and coordinate application testing and demos.
• Guide change management with stakeholders and support sprint commitments.

Connaissances

Process engineering

Business analysis

Process modelling

Stakeholder communication

Agile / Scrum

Formation

Bachelor's or Master's degree

Outils

SharePoint

Description du poste

A major Belgian financial institution is managing and developing the processes and systems that support international payments for domestic markets. Within the International Payments Connect Domestic squad, the senior Process Engineer will use process modelling tools and flow charts to define end-to-end processes, improve efficiency and controls, and support testing and application changes for business and operational teams in Belgium.

The mission

The role sits in a Payments tribe where business operations, technology, customer needs and control requirements must be connected in one E2E view. A multidisciplinary Agile squad defines, builds, tests and implements parts of a product or service through prioritised sprints. This work supports consistent execution, simpler processes, customer satisfaction and compliance with legal, compliance and internal control expectations.

You will own the process lifecycle from analysing needs and modelling new or adjusted subprocesses to monitoring indicators and customer feedback after implementation. You will work with business, IT and operational partners, maintain practical documentation, coordinate testing and preparing demos, and provide user support after changes go live. You will estimate and organise your work within sprint planning and other Agile ceremonies, while contributing to the wider backlog when needed.

Your responsibilities

• Define and implement new business subprocesses in line with Business Architecture principles and the organisation's strategic objectives.
• Assess existing processes through indicators, customer complaints and operational feedback, then deliver improvements in customer satisfaction, efficiency and risk control.
• Model end-to-end flows and maintain clear documentation that standardises execution, supports incident resolution and enables controlled adjustments.
• Translate business needs into test scenarios, coordinate application testing and prepare demos that validate process, customer and control requirements.
• Guide change management with business, IT and operational stakeholders, supporting adoption, post-implementation questions and delivery of sprint commitments.

Your profile

Essential skills

• Bring at least 2 years of relevant experience in process engineering, business analysis or a comparable role.
• Apply process modelling tools and create clear flow charts for end-to-end processes.
• Use methods and techniques of process improvement to simplify work and improve customer outcomes.
• Handle testing and preparing demos, connecting business needs to application changes.
• Apply risk management and control principles, and communicate clearly while facilitating, influencing and negotiating with stakeholders.

Preferred skills

• Business and process analysis experience, including structured E2E documentation.
• Change management experience and familiarity with Business Architecture principles.
• Experience with SharePoint or knowledge of payments processes.
• Experience working in an Agile squad and contributing to sprint delivery beyond a single area of expertise.

Languages

• French: C1 or higher, or Dutch: C1 or higher, with fluent professional use required in at least one of these languages.
• English: B2 or higher, with strong written and spoken communication skills.

Education

Bachelor's or Master's degree, or equivalent professional experience.