Process Officer Cards

Neurho Solutions SRL; Neder-Over-Heembeek; Sur place; EUR 42 000 - 66 000; Plein temps

Résumé du poste

Neurho Solutions SRL invites applications for a Process Officer Cards to standardise card processes and document workflows supporting card products, customer operations, and incident handling. You will translate business knowledge into structured documentation and integrate detailed flow charts with the card operating model.

The role requires modelling end-to-end AS IS workflows using Visio and ARIS, reviewing processes on change, and designing an Incident Management Process for cross-team use,

Qualifications

• Brings at least 3 years of relevant experience in process analysis, process documentation, business analysis, or a comparable role.
• Applies technical writing and process modelling techniques to produce precise, structured documentation for business and operational audiences.
• Uses MS Office, Visio, and ARIS confidently, including the creation of flow charts and structured process models.
• Understands work flow processes and can identify dependencies, decision points, control steps, and ownership across an end-to-end process.
• Has practical business experience and can convert discussions with stakeholders into usable process documentation.
• Works analytically and independently, with a structured, accurate, quality-minded, and goal-oriented approach.
• Communicates clearly and diplomatically, with a customer-oriented attitude and an eye for detail.

Responsabilités

• Analyse existing business models and translate them into accurate end-to-end process descriptions.
• Model card-related workflows with Visio and ARIS, including clear flow charts, activities, decision points, and handovers.
• Review and update AS IS processes when products, procedures, controls, or operational responsibilities change.
• Design and document an Incident Management Process that can be used consistently by the relevant business and operational teams.
• Maintain process documentation and document management practices, while ensuring a high level of accuracy and traceability.

Connaissances

Process analysis

Process documentation

Business analysis

Stakeholder communication

Structured documentation

Analytical

Independent

Formation

Bachelor’s or Master’s degree, or equivalent professional experience

Outils

Visio

ARIS

MS Office

Description du poste

The mission

A financial services organisation is standardising its card processes and documenting the workflows that support card products, customer operations, and incident handling. The Process Officer Cards role combines technical writing and process modelling techniques, using tools such as Visio and ARIS to create clear, maintainable process documentation.

The mission

The organisation is reviewing existing business models and documenting end-to-end AS IS workflows for card-related activities. This includes mapping work flow processes, updating process documentation, and establishing a consistent view of how activities, controls, and handovers operate across the business. The work supports operational clarity and provides a reliable basis for process improvement and incident management.

You will analyse existing processes, translate business knowledge into structured documentation, and make process information accessible to business and operational stakeholders. Your work will connect detailed flow charts and process descriptions with the broader card operating model, ensuring that changes are recorded accurately and that stakeholders have a shared understanding of their responsibilities.

Your responsibilities

• Analyse existing business models and translate them into accurate end-to-end process descriptions.
• Model card-related workflows with Visio and ARIS, including clear flow charts, activities, decision points, and handovers.
• Review and update AS IS processes when products, procedures, controls, or operational responsibilities change.
• Design and document an Incident Management Process that can be used consistently by the relevant business and operational teams.
• Maintain process documentation and document management practices, while ensuring a high level of accuracy and traceability.

Your profile

Essential skills

• Brings at least 3 years of relevant experience in process analysis, process documentation, business analysis, or a comparable role.
• Applies technical writing and process modelling techniques to produce precise, structured documentation for business and operational audiences.
• Uses MS Office, Visio, and ARIS confidently, including the creation of flow charts and structured process models.
• Understands work flow processes and can identify dependencies, decision points, control steps, and ownership across an end-to-end process.
• Has practical business experience and can convert discussions with stakeholders into usable process documentation.
• Works analytically and independently, with a structured, accurate, quality-minded, and goal-oriented approach.
• Communicates clearly and diplomatically, with a customer-oriented attitude and an eye for detail.

Preferred skills

• Knowledge of the banking sector and card operations.
• Familiarity with newer card technologies and payment services such as Android Pay, Google Pay, and Payconiq.
• Experience with Incident Management Process design for a product or functionality.
• Knowledge of card fraud and dispute processes.
• Previous experience in a comparable financial services organisation.

Languages

• Dutch: strong written and spoken communication skills, equivalent to CEFR C1.
• French: strong written and spoken communication skills, equivalent to CEFR C1.
• English: strong written and spoken communication skills, equivalent to CEFR C1.

Education

Bachelor’s or master’s degree, or equivalent professional experience.