Process & Data Analyst

CASH by Batopin; Brussel Hoofdstad; Hybride; EUR 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Company car allocation

Fuel card

Group and hospitalisation insurance

Meal vouchers

Eco-vouchers

Bonus scheme

Résumé du poste

CASH by Batopin is seeking a Process & Data Analyst to enhance operational processes through data-driven insights. You will document, map and optimize processes, identify bottlenecks, and implement a company-wide framework for process management.

You will train process owners, monitor KPIs, and support data-driven transformation initiatives with a hands-on, collaborative approach. Fluent English and Dutch or French are required.

Qualifications

• Bachelor’s or Master’s degree in Business Management, Economics, Industrial Engineering, Data Analytics or equivalent by experience.
• Minimum 5 years of experience in process analysis, business operations, data analysis, quality management or continuous improvement.
• Strong analytical and structured thinking, with ability to translate data into practical actions.
• Excellent communication and stakeholder management skills; able to challenge constructively.
• Hands-on mindset with curiosity and ambition to grow in analytics or transformation.
• Familiarity with BPMN, Lean, Six Sigma, process mining, Power BI, Excel.

Responsabilités

• Document, map, and validate end-to-end operational processes.
• Analyze process data to identify gaps, bottlenecks and dependencies.
• Translate insights into opportunities for optimization and risk reduction.
• Develop a company-wide process management framework and data quality rules.
• Coach process owners to document and maintain processes with reliable data.
• Define and monitor KPIs to track adherence, efficiency, quality and risk.

Connaissances

Analytical thinking

Stakeholder management

Communication

Process mining

Power BI

Excel

BPMN

Lean Six Sigma

English proficiency

Formation

Bachelor’s or Master’s degree in Business Management, Economics, Industrial Engineering, Data Analytics

Outils

Power BI

Excel

BPMN tools

Process mining tools

Description du poste

We are building an independent ATM-network offering qualitative cash services to all individuals and merchants in Belgium. Our mission is to ensure access to cash in the long term, in a “less cash” society.

To support our expanding business, we are looking for a Process & Data Analyst to join our team.

Your role

As an experienced, detail-oriented process analyst with strong analytical skills and curiosity you will support the continuous improvement of our operational processes through data-driven insights.

You will play a key role in analysing business processes, identifying inefficiencies, transforming data into actionable intelligence, and supporting strategic initiatives across the organization.

What will you do

• Process documentation:
  • Work closely with business owners and subject matter experts to capture, structure and validate existing processes, procedures and related data flows.
  • Map end-to-end operational processes using standardized formats, tools and data-driven process indicators.
  • Analyse process data to identify gaps, overlaps, bottlenecks and critical dependencies between teams.
  • Translate data insights into opportunities for optimization, efficiency gains, risk reduction and improved service performance.
• Process structure & methodology:
  • Develop and maintain a company-wide process management framework, including standards, templates, versioning rules and data quality requirements.
  • Define governance principles ensuring each process has a clear owner and measurable performance indicators.
  • Introduce methods and tools for process lifecycle management, supported by reporting, dashboards and continuous improvement metrics.
• Support & coaching:
  • Train and coach process owners and experts to document, measure and maintain their processes based on reliable data.
  • Review process updates for structure, consistency, data quality and alignment with best practices.
  • Act as the central coordination point for process-related inquiries, data requests and improvement initiatives.
  • Support root cause analyses and optimization initiatives using process data, trend analysis and performance insights.
  • Define, monitor and report on key performance indicators (KPIs) to track process adherence, efficiency, quality and risk exposure.

What do we expect

• Bachelor’s or Master’s degree in Business Management, Economics, Industrial Engineering, Data Analytics or equivalent by experience.
• Minimum 5 years of experience in process analysis, business operations, data analysis, quality management or continuous improvement.
• Strong analytical and structured thinking skills, with the ability to translate complex process and data insights into clear conclusions and practical actions.
• Excellent communication and stakeholder management skills, with the ability to challenge constructively and explain data-driven recommendations clearly.
• A hands-on mindset, combined with curiosity and the ambition to grow into a broader process management, analytics or transformation role.
• Familiarity with BPMN, Lean, Six Sigma, process mining, Power BI, Excel or similar methodologies and tools is considered an asset.
• Fluency in English and Dutch or French (with a sufficient knowledge of the other language).

What do we offer

• A high-impact role at the heart of Batopin's mission
• A dynamic environment with meaningful responsibility, autonomy, and room for growth.
• The comprehensive remuneration package includes amongst other things a company car and fuel card, group and hospitalisation insurance, meal vouchers, eco-vouchers and a bonus scheme.
• Flexible working is part of our culture: you can work from home and from our offices near Brussels North Station. We operate a hybrid working model with two mandatory office days per week.