Process Engineer

AXA Group; Brussel; Hybride; EUR 52 000 - 76 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

Eco vouchers

Public transport reimbursement

Cafeteria plan

Résumé du poste

AXA is seeking a detail-oriented Process Engineer to design, analyze, and optimize end-to-end business processes. You will drive automation, process improvements, and data-driven decision-making across the organization.

The role includes managing a stream within the transformation program requiring PMO or project management skills, with a focus on improving speed, accuracy, and customer experience for multiple stakeholders.

Qualifications

• Proven experience in process analysis, engineering, or related fields.
• Strong knowledge of BPMN, process modeling, and process mapping tools.
• Analytical skills with proficiency in process metrics, data analysis, and process mining.
• Excellent stakeholder management, facilitation, and communication skills.
• Ability to translate complex activities into clear end-to-end process flows.
• Experience with process optimization, automation, and continuous improvement methodologies.
• Knowledge of Dutch or French with English at least B1.

Responsabilités

• Uncover and clarify business activities & needs and actively drive the discussions about processes with the business.
• Design end-to-end processes and align processes to customer, broker and employee journeys.
• Map the current (as-is) and future (to-be) processes using Business Process Modeling techniques, ensuring coherence and efficiency.
• Identify process innovation, optimizations, simplification and automation opportunities in a transversal mindset. Focus on process coherence and redesign processes for speed, efficiency, and customer experience.
• Gather and analyze process performance metrics such as cycle times, error rates, straight-to-process (STP) rates, and rework.
• Define data collection requirements to measure process performance, leveraging process mining, dashboards, and data analysis tools.
• Collaborate with business, compliance, security, and data teams to ensure processes meet regulatory and Group & local organizational requirements.
• Facilitate stakeholder management, problem-solving, and communication.

Connaissances

Process analysis

BPMN modeling

Process mapping

Data analysis

Stakeholder mgmt

Process optimization

Automation mindset

Dutch/French fluent

English proficient

Outils

BPMN tools

Description du poste

About the Role

We are seeking a detail-oriented and analytical Process Engineer to join our team. The successful candidate will be responsible for designing, analyzing, and optimizing end-to-end business processes to enhance speed, accuracy, customer, broker, and employee experience. This role plays a key part in driving automation, process improvements, and data-driven decision-making within our organization.

The candidate will also be managing a stream within the transformation program which requires PMO or project management skills.

Key Responsibilities

• Uncover and clarify business activities & needs and actively drive the discussions about processes with the business.
• Design end-to-end processes and align processes to customer, broker and employee journeys.
• Map the current (as-is) and future (to-be) processes using Business Process Modeling techniques, ensuring coherence and efficiency.
• Identify process innovation, optimizations, simplification and automation opportunities in a transversal mindset. Focus on process coherence and redesign processes for speed, efficiency, and customer experience.
• Gather and analyze process performance metrics such as cycle times, error rates, straight-to-process (STP) rates, and rework.
• Define data collection requirements to measure process performance, leveraging process mining, dashboards, and data analysis tools.
• Collaborate with business, compliance, security, and data teams to ensure processes meet regulatory and Group & local organizational requirements.
• Facilitate stakeholder management, problem-solving, and communication.

Qualifications & Skills

• Proven experience in process analysis, engineering, or related fields.
• Strong knowledge of BPMN, process modeling, and process mapping tools.
• Analytical skills with proficiency in process metrics, data analysis, and process mining.
• Excellent stakeholder management, facilitation, and communication skills.
• Ability to translate complex activities into clear end-to-end process flows.
• Experience with process optimization, automation, and continuous improvement methodologies.
• You have excellent knowledge of Dutch or French, you understand and speak the other language at B2 level, and you have at least B1 level proficiency in English.

Key Deliverables

• Business process models and journey blueprints ("as-is" and "to-be").
• Gap analysis between current and future processes.
• List of automation, innovation, and simplification opportunities.
• Process improvement proposals.
• Transversal process optimization plans.
• Risk assessment and compliance-to-process checklist.

Join us and help shape the future of our business processes through innovative solutions and data-driven insights.

AXA aims to be a reflection of the diverse society in which we live and has therefore been pursuing a policy of active diversity, non-discrimination, and equal opportunities for many years. In this context, we guarantee equal treatment and access to recruitment, regardless of age, origin, cultural background, disability, gender, sexual orientation, or other characteristics.

What we offer

A nice reward for your work

An attractive salary, supplemented with discretionary personal and collective bonuses and of course, meal and eco vouchers, the full reimbursement of public transport, and a cafeteria plan.

The benefits of working at an insurance company

From group to hospitalization insurance and ambulatory care (family members can also join at an advantageous rate) and with up to 30% discount on all additional insurance products.

A job that respects your personal life and dreams

A flexible schedule of 35 hours per week, 36 days of leave per year to recharge, as well as the option to work partially from home.

You will benefit from sports classes at work, employee wellness programs and trainings, to keep you in great shape, both physically and mentally.