Prada Client Advisor Dutch Speaker

PRADA; Brussel Hoofdstad; Sur place; EUR 32 000 - 52 000; Plein temps

Résumé du poste

Prada is seeking a Luxury Sales Ambassador in Brussels to convey brand philosophy and values to clients, guiding them into the Prada world. You will maximize individual and team sales, delivering an extraordinary luxury experience, discovering client needs, and building brand loyalty.

Responsibilities include creating a welcoming environment, capturing data in CRM, promoting omni-channel, collaborating with colleagues, cross-selling, and staying informed on trends.

Qualifications

• Passion for selling and stores.
• Ability to build long-lasting relationships with clients.
• Excellent communication and interpersonal skills.
• Team player and able to work alone.
• Ambition, resilience, self-motivation and problem solving.
• Fluent French and English; Dutch is a plus.

Responsabilités

• Create a welcoming environment for clients and strive to meet their needs with excellent service.
• Capture customer data into the CRM to connect with clients and develop future opportunities.
• Embrace and promote the Omni Channel mindset.
• Work as a team and foster open communication to ensure an exceptional in-store experience.
• Welcome and serve customers providing an excellent in-store experience at all times.
• Cross-sell with all Departments to maximize sales and achieve KPIs.
• Stay up-to-date with fashion trends and competitors.
• Demonstrate brand and product knowledge.
• Handle customer complaints by liaising with the line manager when necessary.
• Maintain shop floor and visual displays according to Prada guidelines.
• Contribute to security and prevent product thefts.

Connaissances

Passion for selling

Luxury/fashion interest

Client relationship building

Teamwork / autonomous

Communication & interpersonal skills

Ambition & resilience

Description du poste

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

JOB PURPOSE :

To be the “Ambassador” who conveys and promotes the brand philosophy and values to the final clients, guiding them into the world of Prada.

As such, to be responsible for maximizing the individual and team sales, providing an extraordinary and memorable luxury customer experience placing the client above all, discovering their needs and expectations, fostering meaningful relationships and developing their brand loyalty.

RESPONSIBILITIES :

• Create a welcoming environment for the clients, and strive to meet their needs and requests, providing them an excellent service in accordance with the “client journey ceremony”.
• Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities.
• Embrace and promote the Omni Channel mindset.
• Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.
• Welcome and serve the customer providing an excellent in-store experience at all times.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunities in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Prada operational guidelines and stock procedures.
• Contribute to ensure a high level of security and remain attentive to prevent from product thefts.

KNOWLEDGE AND SKILLS :

Passion for selling and stores

Curiosity and interest in luxury/fashion, art and design

Experience of building a long-lasting relationship with clients

Being able to work in team as well as alone

Excellent communication and interpersonal skills

Ambition, resilience, self motivation, result driven and problem solving

Fluent spoken French and English expected. Dutch is a real plus.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.