Payments Implementation & Operations Lead

IT; Antwerpen; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Mobility budget

Group insurance

Hospital insurance

Meal vouchers

Flexible income plan

Hybrid work model

Job summary

Robert Half seeks an Implementation & Operations Expert in Antwerp to oversee onboarding, implementation and service delivery of payroll-related solutions. You will coordinate with internal teams, external partners and suppliers to ensure timely payments and operational excellence.

The role emphasizes analytical problem solving, process optimization, and strong stakeholder management across Sales, Compliance, Legal and Finance, with a hybrid three-day Antwerp office pattern and a competitive

Qualifications

• Bachelor's degree or equivalent in business/admin/economics or related field.
• At least five years in implementation, operations, service delivery, project coordination or process improvement.
• Strong organizational and coordination skills; able to manage multiple activities and stakeholders.
• Experience with internal/external stakeholders; acts as a key contact.
• Solution-oriented mindset with analytical focus on quality, efficiency and continuous improvement.
• Affinity with payroll, payments, financial services, or fintech is a strong asset.
• Fluent in Dutch and English; builds effective stakeholder relationships.

Responsibilities

• Coordinate day-to-day operational collaboration with internal teams, external partners and service providers to ensure smooth payment service delivery.
• Lead onboarding of new clients and partners through full implementation journey into operations.
• Manage contracting, implementation and service delivery processes for payroll-related solutions, ensuring timelines and compliance.
• Monitor milestones, risks and issues; safeguard service continuity and delivery.
• Ensure accurate and timely execution of salary, employee and authority payments.
• Identify opportunities for process optimization and standardization for scalable operations.
• Monitor SLAs, service quality and customer satisfaction; drive continuous improvement.
• Act as escalation point for operational challenges and coordinate solutions with stakeholders.
• Prepare and follow up on operational reports, KPIs and management information.

Skills

Organizational & coordination skills

Stakeholder management

Problem solving

Payroll/payments fintech familiarity

Dutch & English fluency

Education

Bachelor's degree in business administration / Applied Economics / Economics

Job description

Robert Half seeks an Implementation & Operations Expert in Antwerp to oversee onboarding, implementation and service delivery of payroll-related solutions. You will coordinate with internal teams, external partners and suppliers to ensure timely payments and operational excellence.

The role emphasizes analytical problem solving, process optimization, and strong stakeholder management across Sales, Compliance, Legal and Finance, with a hybrid three-day Antwerp office pattern and a competitive