Order-to-Cash & Customs Coordinator

Jobat; West-Vlaanderen; Sur place; EUR 40 000 - 56 000; Plein temps

Résumé du poste

Jobat is supporting a long-established industrial manufacturer with sites in Belgium and abroad in recruiting a Customer Service & Customs Coordinator. You will manage the end-to-end order-to-cash process for an international B2B portfolio and handle customs documentation and trade compliance for cross-border shipments.

You will serve as the main contact for customers, driving strong relationships and ensuring a superior service experience from order placement to delivery and invoicing, while

Responsabilités

• Become a key member of a team of five customer service professionals, managing the complete order-to-cash process for an international B2B customer portfolio.
• Oversee and manage customs documentation and trade compliance activities for international import and export transactions.
• Act as the primary point of contact for customers, building strong relationships and ensuring an excellent service experience from order placement through delivery and invoicing.
• Proactively manage customer enquiries, orders, delivery follow-up, and issue resolution, ensuring customer satisfaction and operational excellence.
• Coordinate closely with planning, logistics, production, and sales teams to ensure seamless execution of customer commitments.
• Collaborate with freight forwarders and customs brokers to facilitate smooth and compliant cross-border shipments.
• Contribute to continuous improvement initiatives and digital transformation projects, helping modernise processes and enhance customer service efficiency.

Description du poste

Jobat is supporting a long-established industrial manufacturer with sites in Belgium and abroad in recruiting a Customer Service & Customs Coordinator. You will manage the end-to-end order-to-cash process for an international B2B portfolio and handle customs documentation and trade compliance for cross-border shipments.

You will serve as the main contact for customers, driving strong relationships and ensuring a superior service experience from order placement to delivery and invoicing, while