Operations Transformation Lead

Onetowin; Oost-Vlaanderen; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

Onetowin is seeking an experienced Transformation Consultant with a strong Operations background to bridge Operations and enterprise-wide transformation initiatives. You will represent Operations in governance forums, influence solution design, and drive operational readiness and change adoption across multiple programs.

The role requires senior stakeholder engagement, pragmatic guidance, and the ability to operate at strategic and operational levels in dynamic environments.

Qualifications

• Bachelor's or Master's degree in Business, Engineering, Telecommunications, Information Technology, Operations Management, or a related field.
• Minimum 10 years of relevant professional experience.
• Proven experience in Operations, Service Delivery, Operational Excellence, Program Management, or Transformation Management roles.

Responsibilities

• Represent Operations in enterprise-wide transformation programs, steering committees, and project governance forums.
• Act as the primary liaison between Operations and transformation teams.
• Ensure operational requirements, constraints, and dependencies are considered during solution design and implementation.
• Assess the operational impact of proposed initiatives and challenge assumptions where necessary.
• Coordinate and prioritize Operations involvement across multiple transformation programs.
• Identify timeline conflicts, resource constraints, and implementation risks affecting Operations.
• Support solutioning activities by providing operational context and guidance.
• Identify and engage the appropriate subject matter experts when required.
• Filter and consolidate operational feedback to ensure efficient stakeholder involvement.
• Contribute to operational readiness assessments and implementation planning.
• Ensure new solutions, processes, and tools are aligned with operational realities and support models.
• Lead or support Operations-driven transformation initiatives and continuous improvement programs.
• Develop structured project and implementation approaches for operational change initiatives.
• Build project plans, define governance structures, establish timelines, and coordinate stakeholders.
• Facilitate successful adoption of new ways of working across Operations teams.
• Monitor progress, risks, issues, and dependencies across multiple initiatives.
• Build strong relationships with stakeholders across Operations, Technology, Service Delivery, and other business functions.
• Act as a trusted advisor to Service Delivery Managers and operational teams.
• Provide coaching and guidance on project delivery, change management, and continuous improvement practices.
• Navigate complex stakeholder environments and drive alignment without creating unnecessary escalation or conflict.
• Communicate effectively with both executive and operational audiences.

Skills

Operations experience

Program management

Impact assessment

Stakeholder mgmt

Facilitation

Communication

Governance

Analytical thinking

Prioritization

Challenge constructively

Education

Bachelor's or Master's degree

Job description

Onetowin is seeking an experienced Transformation Consultant with a strong Operations background to bridge Operations and enterprise-wide transformation initiatives. You will represent Operations in governance forums, influence solution design, and drive operational readiness and change adoption across multiple programs.

The role requires senior stakeholder engagement, pragmatic guidance, and the ability to operate at strategic and operational levels in dynamic environments.