Operations Transformation Lead

onetowin data services; Antwerpen; Sur place; EUR 90 000 - 120 000; Plein temps

Résumé du poste

onetowin data services is seeking an experienced Transformation Consultant with a strong Operations background to bridge Operations and transformation programs across the organization. The role ensures Operations is represented in strategic transformation programs, solution design discussions, implementation initiatives, and operational readiness activities.

The consultant will protect operations from disruption by providing structure, alignment, and governance across multiple initiatives,

Qualifications

• Bachelor's or Master's degree in Business, Engineering, Telecommunications, Information Technology, Operations Management, or a related field.
• Minimum 10 years of relevant professional experience in Operations, Service Delivery, Operational Excellence, Program Management, or Transformation Management.
• Proven experience in Operations, Service Delivery, Operational Excellence, Program Management, or Transformation Management roles.

Responsabilités

• Represent Operations in enterprise-wide transformation programs, steering committees, and project governance forums.
• Act as the primary liaison between Operations and transformation teams.
• Ensure operational requirements, constraints, and dependencies are considered during solution design and implementation.
• Assess the operational impact of proposed initiatives and challenge assumptions where necessary.
• Coordinate and prioritize Operations involvement across multiple transformation programs.
• Identify timeline conflicts, resource constraints, and implementation risks affecting Operations.
• Lead or support Operations-driven transformation initiatives and continuous improvement programs.
• Develop structured project and implementation approaches for operational change initiatives.
• Build project plans, define governance structures, establish timelines, and coordinate stakeholders.
• Facilitate successful adoption of new ways of working across Operations teams.
• Monitor progress, risks, issues, and dependencies across multiple initiatives.
• Stakeholder Management & Coaching
• Build strong relationships with stakeholders across Operations, Technology, Service Delivery, and other business functions.
• Act as a trusted advisor to Service Delivery Managers and operational teams.
• Provide coaching and guidance on project delivery, change management, and continuous improvement practices.
• Navigate complex stakeholder environments and drive alignment without creating unnecessary escalation or conflict.
• Communicate effectively with both executive and operational audiences.

Connaissances

Operational leadership

Program management

Stakeholder management

Change management

Strategic thinking

Communication

Governance design

Analytical skills

Problem solving

Risk management

Formation

Bachelor's or Master's degree in Business, Engineering, Telecommunications, IT, Operations Management

Description du poste

onetowin data services is seeking an experienced Transformation Consultant with a strong Operations background to bridge Operations and transformation programs across the organization. The role ensures Operations is represented in strategic transformation programs, solution design discussions, implementation initiatives, and operational readiness activities.

The consultant will protect operations from disruption by providing structure, alignment, and governance across multiple initiatives,