Operations Specialist

CO2020 Lloyd's Insurance Company (BAU); Belgique; On-site; EUR 65,000 - 95,000; Full time

Job summary

Lloyd’s Insurance Company (LIC), branded as Lloyd’s Europe, is recruiting an Operations Specialist to manage and continuously improve LIC’s operational processes. The role can be based in Brussels or London and involves day-to-day process oversight, acting as the primary point of contact for process-related matters, and ensuring compliance and efficiency across the organisation.

You will support Managing Agents, own SOPs, monitor KPIs, and collaborate with suppliers and technology teams to embed

Qualifications

• Experience in operations functions within regulated environments delivering services or information to other departments.
• Experience in (re)insurance operations or other regulated sectors requiring financial information processing.
• Experience in project management, oversight or design as a customer, supplier or stakeholder (desirable).
• Experience in start-up concepts, designing new processes from scratch, developing proof of concepts and business cases (desirable).
• Strong ability to work in a multi-stakeholder environment with measured efficiency and quality.
• Solid understanding of risk, regulatory and compliance frameworks in insurance/reinsurance.

Responsibilities

• Support Managing Agents on executing LIC’s Operating Model.
• Perform portfolio analysis and operational controls of the LIC portfolio.
• Own Standard Operating Procedures from drafting to standardisation and optimisation.
• Escalate and analyse exceptional, complicated and non-standardised scenarios.
• Act as a trainer and referral point for the Business Processing Outsourcing (BPO) supplier.
• Collaborate with Managing Agents and oversee their operational performance to ensure the LIC Operating Model is followed and optimised.
• Collaborate with Services & Technology suppliers, provide requirements and sign-off their deliverables to resolve issues and promote improvements.
• Monitor KPIs, KRIs and SLAs, and support resolution of issues impacting these metrics.
• Support identification and changes for continuous improvement of LIC’s Operating Model.

Skills

Operations experience

Insurance operations

Project management

Process design

Data analysis

Stakeholder management

Regulatory compliance

English fluency

Multi-cultural collaboration

Risk awareness

Job description

Overview

Lloyd’s is the world’s leading insurance and re‑insurance marketplace. Lloyd’s Insurance Company (LIC), branded as Lloyd’s Europe, is recruiting an Operations Specialist to manage and continuously improve LIC’s operational processes. The role can be based in Brussels or London and involves day‑to‑day process oversight, acting as the primary point of contact for process‑related matters, and ensuring compliance and efficiency across the organisation.

Principal Accountabilities

• Support Managing Agents on the execution of LIC’s Operating Model
• Perform portfolio analysis and operational controls of the LIC portfolio
• Own Standard Operating Procedures from drafting to standardisation and optimisation
• Escalate and analyse exceptional, complicated and non‑standardised scenarios
• Act as a trainer and referral point for the Business Processing Outsourcing (BPO) supplier
• Collaborate with Managing Agents and oversee their operational performance to ensure the LIC Operating Model is followed and optimised
• Collaborate with Services & Technology suppliers, provide requirements and sign‑off their deliverables to resolve issues and promote improvements
• Monitor KPIs, KRIs and SLAs, and support the resolution of issues that negatively impact these metrics
• Support the identification and suggestion of changes for continuous improvement of systems, procedures and practices of LIC’s Operating Model
• Provide technical expertise to Projects and Strategic Initiatives to facilitate their implementation and embed them into BAU operational activities

Skills, Knowledge and Experience

• Experience in Operations functions or similar regulated environments that deliver services or information to other departments
• Experience in (re)insurance operations or other regulated sectors requiring financial information processing
• Experience in project management, project oversight and/or design as a customer, supplier or stakeholder (desirable)
• Experience in start‑up concepts, designing new processes from scratch, developing proof of concepts and business cases (desirable)
• Working in a large‑team, multi‑stakeholder environment where efficiency and quality are measured and managed
• Solid understanding of risk, regulatory and compliance frameworks relating to the insurance/reinsurance industry
• Fluency in written and spoken English (other languages are an asset)
• Ability to handle, query and interpret large sets of data
• Strong use‑case / business‑case justification based on facts, cost vs benefit and risk vs opportunity
• Excellent stakeholder management, communication and relationship‑building skills
• Capability to work in a multi‑cultural environment as part of a team

Lloyd’s is committed to creating a diverse, inclusive environment and values the contributions of all employees.