IT Helpdesk Agent — Fast, Customer‑Focused IT Support (Car)

Retail Support Services - RSS; Zaventem; Sur place; EUR 26 000 - 38 000; Plein temps

Avantages offerts par ce poste

Company car

Weekend surcharges

Résumé du poste

Carrefour Belgium is seeking a HelpDesk (First Line) Agent to be the friendly face of IT for stores and warehouses. You solve issues, escalate complex problems, and help keep IT running smoothly to enable staff to work without interruption.

This entry-level to senior-friendly role offers 39 hours per week, a 3-month fixed-term contract with potential permanent employment after a positive evaluation, and a company car. A weekend surcharge is available for off-hours support.

Qualifications

• Junior/medior/senior IT background (ICT, application management or similar).
• Basic IT knowledge of hardware, software, and networks.
• Familiarity with operating systems and applications such as Google Mail and SAP.
• Excellent communication skills in French and Dutch.
• Customer-oriented attitude: friendly, helpful, and able to put people at ease.
• Solution-oriented work ethic.
• Analytical skills: quickly identify the core of a problem.
• Stress resistance.

Responsabilités

• Provide fast and effective IT support to internal customers (stores/warehouses).
• Be the first point of contact for IT questions and resolve basic issues.
• Escalate more complex issues and signal recurring problems for structural solutions.
• Contribute to an optimal IT environment so employees can work undisturbed.
• Act as the face of the IT department with a customer-focused approach.

Connaissances

IT background

Customer focus

Analytical skills

Stress resilience

Outils

Google Mail

SAP

Description du poste

Carrefour Belgium is seeking a HelpDesk (First Line) Agent to be the friendly face of IT for stores and warehouses. You solve issues, escalate complex problems, and help keep IT running smoothly to enable staff to work without interruption.

This entry-level to senior-friendly role offers 39 hours per week, a 3-month fixed-term contract with potential permanent employment after a positive evaluation, and a company car. A weekend surcharge is available for off-hours support.