On-site Renewable Energy Tech Support Engineer

Fox ESS; Belgique; Presencial; EUR 38.000 - 56.000; Jornada completa

Descripción de la vacante

Fox ESS is seeking a Technical Support Engineer to join our after-sales team in the renewable energy sector. The ideal candidate has a background in electrical engineering and strong problem-solving skills with a customer-oriented mindset.

Responsibilities include handling hotline calls, troubleshooting inverter issues both remotely and on-site, and conducting on-site diagnostics, repairs, and commissioning as needed.

Formación

• Fluent in Dutch and English.
• 1+ year in a technical support or after-sales role.
• Ability to drive and travel for on-site support.
• Strong troubleshooting and problem-solving skills.
• Customer-oriented with good communication abilities.

Responsabilidades

• Handle inbound hotline calls and provide professional technical support to customers and installers.
• Troubleshoot issues related to inverters and other renewable energy products, remotely or on-site.
• Conduct on-site interventions for diagnostics, repairs, maintenance, and commissioning when required.
• Collaborate with internal technical team to analyze and resolve complex customer issues.
• Maintain clear records of customer interactions, service visits, and reports.

Conocimientos

Dutch

English

Troubleshooting

Customer service

On-site support

Educación

Electrical engineering background

Descripción del empleo

Fox ESS is seeking a Technical Support Engineer to join our after-sales team in the renewable energy sector. The ideal candidate has a background in electrical engineering and strong problem-solving skills with a customer-oriented mindset.

Responsibilities include handling hotline calls, troubleshooting inverter issues both remotely and on-site, and conducting on-site diagnostics, repairs, and commissioning as needed.