On-site Desktop Support Engineer – End User Computing

Ampstek; Malmedy; Presencial; EUR 48 000 - 64 000; Tempo integral

Resumo da oferta

Ampstek is seeking an experienced Desktop Support Engineer for its Malmedy site in Belgium. You will be the single point of contact for on-site end users, owning day-to-day IT Workplace Services and delivering hands-on support for Windows 10/11, Microsoft 365, and device management.

Ideal candidates have 8+ years in desktop or end-user IT, strong knowledge of Intune/SCCM, AD, and Exchange Online, plus fluent French and English.

Qualificações

• 8+ years of hands-on desktop / end-user / onsite IT support experience.
• Working knowledge of Intune, SCCM, Active Directory, Exchange Online and remote-control tools.
• Hardware & software troubleshooting; routers, switches and firewalls are a plus.
• Experience in industrial or manufacturing environments is a strong advantage.
• French (fluent) and English required; German is a plus.
• Able to work independently, stay calm under pressure and communicate clearly with technical and non-technical users.
• Must live within commuting distance of Malmedy (or be willing to relocate)
• Must be eligible to work in Belgium without visa sponsorship.

Responsabilidades

• Install, upgrade, support and troubleshoot Windows 10/11, Microsoft 365 / Office and business applications
• Support laptops, desktops, printers, peripherals, mobile devices (iPhone/iPad) and video-conferencing equipment
• Perform preventive maintenance, hardware repairs and warranty/vendor coordination
• Manage IT asset & spare-parts inventory, ship and receive equipment
• Administer user accounts in Active Directory and mailboxes/distribution lists in Exchange Online
• Deploy and manage devices with Microsoft Intune and SCCM/MECM
• Provide hands-and-feet support for network (LAN/WAN) and data center teams
• Coordinate print services and escalte to Tier 3 / vendors when required
• Analyse ticket trends and help improve desktop standards

Conhecimentos

Windows 10/11

Microsoft 365

Active Directory

Exchange Online

Intune

SCCM/MECM

Hardware troubleshooting

Printer support

French language

English language

Ferramentas

Intune

SCCM/MECM

Active Directory

Exchange Online

Remote-control tools

Descrição da oferta de emprego

Ampstek is seeking an experienced Desktop Support Engineer for its Malmedy site in Belgium. You will be the single point of contact for on-site end users, owning day-to-day IT Workplace Services and delivering hands-on support for Windows 10/11, Microsoft 365, and device management.

Ideal candidates have 8+ years in desktop or end-user IT, strong knowledge of Intune/SCCM, AD, and Exchange Online, plus fluent French and English.