Desktop Support Engineer (End User Computing) – Malmedy

Ampstek; Malmedy; On-site; EUR 48,000 - 64,000; Full time

Job summary

Ampstek is seeking an experienced Desktop Support Engineer for its Malmedy site in Belgium. You will be the single point of contact for on-site end users, owning day-to-day IT Workplace Services and delivering hands-on support for Windows 10/11, Microsoft 365, and device management.

Ideal candidates have 8+ years in desktop or end-user IT, strong knowledge of Intune/SCCM, AD, and Exchange Online, plus fluent French and English.

Qualifications

• 8+ years of hands-on desktop / end-user / onsite IT support experience.
• Working knowledge of Intune, SCCM, Active Directory, Exchange Online and remote-control tools.
• Hardware & software troubleshooting; routers, switches and firewalls are a plus.
• Experience in industrial or manufacturing environments is a strong advantage.
• French (fluent) and English required; German is a plus.
• Able to work independently, stay calm under pressure and communicate clearly with technical and non-technical users.
• Must live within commuting distance of Malmedy (or be willing to relocate)
• Must be eligible to work in Belgium without visa sponsorship.

Responsibilities

• Install, upgrade, support and troubleshoot Windows 10/11, Microsoft 365 / Office and business applications
• Support laptops, desktops, printers, peripherals, mobile devices (iPhone/iPad) and video-conferencing equipment
• Perform preventive maintenance, hardware repairs and warranty/vendor coordination
• Manage IT asset & spare-parts inventory, ship and receive equipment
• Administer user accounts in Active Directory and mailboxes/distribution lists in Exchange Online
• Deploy and manage devices with Microsoft Intune and SCCM/MECM
• Provide hands-and-feet support for network (LAN/WAN) and data center teams
• Coordinate print services and escalte to Tier 3 / vendors when required
• Analyse ticket trends and help improve desktop standards

Skills

Windows 10/11

Microsoft 365

Active Directory

Exchange Online

Intune

SCCM/MECM

Hardware troubleshooting

Printer support

French language

English language

Tools

Intune

SCCM/MECM

Active Directory

Exchange Online

Remote-control tools

Job description

Desktop Support Engineer (End User Computing) – Malmedy, Belgium

Permanent | Full-time | 100% On-site (5 days) | Immediate start

Ampstek is hiring an experienced Desktop Support Engineer for a global manufacturing client at its site in Malmedy (East Belgium). You will be the single point of contact for end users on site and own day-to-day IT Workplace Services.

What you will do

• Install, upgrade, support and troubleshoot Windows 10/11, Microsoft 365 / Office and business applications
• Support laptops, desktops, printers, peripherals, mobile devices (iPhone/iPad) and video-conferencing equipment
• Perform preventive maintenance, hardware repairs and warranty/vendor coordination
• Manage IT asset & spare-parts inventory, ship and receive equipment
• Administer user accounts in Active Directory and mailboxes/distribution lists in Exchange Online
• Deploy and manage devices with Microsoft Intune and SCCM/MECM
• Provide hands-and-feet support for network (LAN/WAN) and data center teams
• Coordinate print services and escalte to Tier 3 / vendors when required
• Analyse ticket trends and help improve desktop standards

What you bring

• 8+ years of hands-on desktop / end-user / onsite IT support experience
• Working knowledge of Intune, SCCM, Active Directory, Exchange Online and remote-control tools
• Hardware & software troubleshooting; routers, switches and firewalls are a plus
• Experience in industrial or manufacturing environments is a strong advantage
• French (fluent) and English required; German is a plus
• Able to work independently, stay calm under pressure and communicate clearly with technical and non-technical users
• Must live within commuting distance of Malmedy (or be willing to relocate)
• Must be eligible to work in Belgium without visa sponsorship

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