Multilingual IT Help Desk Specialist | Remote Support

Brayton Global; Brussel Hoofdstad; Sur place; EUR 26 000 - 38 000; Plein temps

Résumé du poste

Brayton Global is seeking an IT Helpdesk Support specialist to respond to end-user requests by phone, email, or chat and to diagnose and resolve hardware and software issues. You will log each interaction in the ticketing system, monitor SLA performance, and guide incidents through lifecycle from start to finish.

Ideal candidates have bilingual English/French skills (B2), solid knowledge of Windows and Office, and familiarity with remote conferencing tools.

Qualifications

• English and French language skills at least B2.
• Strong IT knowledge (Office, Windows).
• Proficient with Microsoft Office applications (Office 2019/365).
• Knowledge of Microsoft OS, browsers, Linux, macOS.
• Familiar with telework/web conference tools (Pulse Secure, VPN, Skype/Teams/Zoom/WebEx).
• At least 1 year in a similar role (traineeships count).
• Experience with ticketing systems (ServiceNow or similar).
• Excellent written and oral communication; analytical and problem-solving skills.
• Team player with strong communication; able to work under pressure.
• Punctual, meticulous and reliable.

Responsabilités

• Respond to end-user requests by phone, email or chat.
• Diagnose and resolve hardware and software issues.
• Record interactions in the ticketing system and monitor SLA.
• Manage incident lifecycle from opening to closure and verification.
• Follow up to ensure complete resolution.
• Assist in reconfiguration and installation of PC environments.
• Maintain up-to-date documentation (SharePoint, knowledge base).

Connaissances

English & French (B2)

Customer liaison

Incident troubleshooting

Remote support

Ticketing systems

Microsoft Office

Windows OS

Communication skills

Team player

Pressure handling

Outils

ServiceNow

SharePoint

VPN

Web conferencing tools

Description du poste

Brayton Global is seeking an IT Helpdesk Support specialist to respond to end-user requests by phone, email, or chat and to diagnose and resolve hardware and software issues. You will log each interaction in the ticketing system, monitor SLA performance, and guide incidents through lifecycle from start to finish.

Ideal candidates have bilingual English/French skills (B2), solid knowledge of Windows and Office, and familiarity with remote conferencing tools.