Support Engineer

CDH Professionals; Brussel; Sur place; EUR 22 140 - 33 210; Plein temps

Résumé du poste

CDH Professionals is seeking a Freelance Helpdesk Agent to join a Brussels-based IT support team. You will provide first-line support to employees and resolve day-to-day technical issues in an enterprise environment.

You will handle incidents via phone, email, and ticketing tools, troubleshoot Windows 10/11 and Microsoft 365, manage Active Directory accounts, and document issues in the ITSM system. Collaboration and strong communication are essential.

Qualifications

• Previous experience in a Helpdesk, Service Desk, or IT Support role.
• Good knowledge of Microsoft workplace technologies.
• Experience with Active Directory and user administration.
• Familiarity with ticketing systems (ServiceNow is a plus).
• Strong communication and problem-solving skills.
• Customer-focused mindset and ability to work in a team environment.

Responsabilités

• Act as the first point of contact for IT-related issues.
• Handle incidents and service requests via phone, email, and ticketing tools.
• Troubleshoot Windows 10/11 and Microsoft 365 issues in an enterprise environment.
• Assist with Active Directory accounts and permissions.
• Address hardware issues including laptops, desktops, printers.
• Support VPN and basic network connectivity.
• Create, update, and manage tickets within the ITSM system.
• Support user onboarding, account creation, and access requests.
• Escalate complex issues to relevant teams and keep documentation updated.

Connaissances

Microsoft 365

Windows 10/11

Active Directory

Customer service

Communication skills

Problem solving

Outils

ServiceNow

Description du poste

We are currently looking for a Freelance Helpdesk Agent to join one of our clients in Brussels. You will be part of the IT support team, providing first-line support to employees and helping resolve day-to-day technical issues in an enterprise environment.

Responsibilities

• Act as the first point of contact for IT-related issues
• Handle incoming incidents and service requests via phone, email, and ticketing tools
• Troubleshoot issues related to:
• Windows 10/11
• Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Active Directory accounts and permissions
• Laptop, desktop, printer, and hardware issues
• VPN and basic network connectivity
• Create, update, and manage tickets within the ITSM system
• Support user onboarding, account creation, and access requests
• Escalate more complex issues to the relevant teams
• Keep documentation updated and follow internal procedures

Requirements

• Previous experience working in a Helpdesk, Service Desk, or IT Support role
• Good knowledge of Microsoft workplace technologies
• Experience with Active Directory and user administration
• Familiarity with ticketing systems (ServiceNow is a plus)
• Strong communication and problem-solving skills
• Customer-focused mindset and ability to work in a team environment