Multilingual Client Relations Specialist (Danish/English)

Hermès Paris; Brussel; Sur place; EUR 45 000 - 60 000; Plein temps

Résumé du poste

Hermès Benelux Nordics in Brussels is seeking a Client Relations Agent to ensure top‑notch customer satisfaction across Benelux and Nordics. You will be the main contact for end customers via email, phone or other digital channels, delivering a seamless omnichannel experience.

You will advise customers, provide detailed product information, manage purchases and returns, and coordinate with stores to maintain high service standards in a multilingual, multinational setting.

Qualifications

• Experience in hotel, retail or e-commerce environments.
• Ability to communicate with an international clientele.
• Empathetic, customer‑service oriented and service minded.
• Strong interpersonal, verbal and written communication in Danish and English.
• Organized, able to set priorities and manage stress.
• Team player with proficiency in multiple software applications.
• Available from February 2027 for a March 2027 opening.

Responsabilités

• Advise customers by telephone and digital channels with a high‑quality omnichannel experience.
• Maintain high standards in customer relationships across stores and HQ.
• Provide product information (features, availability, reservations) and other details.
• Explain procedures (purchases, returns, exchanges) and coordinate with stores.

Connaissances

Danish

English

Description du poste

Hermès Benelux Nordics in Brussels is seeking a Client Relations Agent to ensure top‑notch customer satisfaction across Benelux and Nordics. You will be the main contact for end customers via email, phone or other digital channels, delivering a seamless omnichannel experience.

You will advise customers, provide detailed product information, manage purchases and returns, and coordinate with stores to maintain high service standards in a multilingual, multinational setting.