Morale & Welfare Lead — Community & Wellbeing

NATO Centre for Maritime Research and Experimentation (CMRE); Brussel Hoofdstad; On-site; EUR 70,000 - 90,000; Full time

Job summary

NATO is seeking a Morale and Welfare Officer at its HQ to lead planning, coordination and delivery of morale and welfare activities, including sports, wellbeing, and community events. You will manage contractor relations, budgets, and ensure high levels of service delivery to international staff and families.

The role requires a university degree, 3+ years in similar activities, strong stakeholder engagement, and fluency in NATO’s official languages.

Qualifications

• The incumbent must have a university degree in a relevant field from a recognised institution.
• Minimum of 3 years’ experience managing and developing morale and welfare, wellbeing, sports, leisure, children’s services, community engagement or similar activities.
• Experience in customer-centric management, stakeholder engagement, management of feedback and complaints, with clear communication across multicultural internal and external counterparts.
• Proven experience in management of commercial activities, contracts, finance and budgets; and
• Proficiency in NATO official languages (English/French): V in one language and III in the other.

Responsibilities

• Financial Management: Manage contractor relationships for sports, children’s services, wellbeing activities and community events; monitor KPIs, service standards, schedules and contractual obligations.
• Planning and Execution: Plan, coordinate, publicise and deliver Morale and Welfare activities at NATO HQ; support events and oversee contractor-led activities; lead reporting to leadership.
• Stakeholder Management: Serve as the main customer service focal point; manage enquiries, feedback and complaints; promote inclusive, customer-focused delivery.
• People Management: Create a motivating workplace with mentoring, training and clear objective setting; provide regular feedback.

Skills

University degree

Morale & Welfare experience

Customer-centric management

Stakeholder engagement

Contract management

Finance & budgets

Multicultural communication

NATO language proficiency

Education

University degree in a relevant field

Job description

NATO is seeking a Morale and Welfare Officer at its HQ to lead planning, coordination and delivery of morale and welfare activities, including sports, wellbeing, and community events. You will manage contractor relations, budgets, and ensure high levels of service delivery to international staff and families.

The role requires a university degree, 3+ years in similar activities, strong stakeholder engagement, and fluency in NATO’s official languages.