Officer, Morale and Welfare

NATO; Brussel; On-site; EUR 53,000 - 64,000; Full time

Job summary

NATO International Staff in Brussels invites applications for a Morale and Welfare Officer role. You will plan and deliver morale, wellbeing, sports and community activities to support NATO HQ staff, families and delegations.

The role includes managing contracts and budgets, coordinating with internal stakeholders, and guiding a small team to ensure high-quality services. Fluency in English and French is required.

Qualifications

• University degree in a relevant field from a recognized institution.
• At least 3 years’ experience in morale, welfare, wellbeing or related activities.
• Experience in customer-centric management and stakeholder engagement with clear communication.
• Experience with contracts, finance and budgets.
• Proficiency in English and French at advanced/intermediate levels.

Responsibilities

• Manage Morale and Welfare activities at NATO HQ, including planning, coordination and delivery.
• Lead contractor relationships and monitor KPIs, service standards and budgets.
• Serve as the main customer service focal point and handle enquiries, feedback and complaints.
• Provide mentoring and supervision to staff and ensure performance objectives.

Skills

Customer service management

Stakeholder engagement

Feedback and complaints handling

Multicultural communication

Commercial contracts and budgets

Education

University degree in a relevant field

Job description

Primary Location

Belgium-Brussels

NATO Body

NATO International Staff (NATO IS)

Schedule

Full-time

Application Deadline

12-Nov-2026, 11:59:00 PM

Salary (Pay Basis)

5,234.63

Grade

NATO Grade G11-G15

The Office of Workplace Management and Business Continuity (WMBC) ensures seamless operational continuity by optimizing facility performance, driving strategic workplace transformation, and delivering comprehensive support services to maintain a dynamic, future-ready environment aligned with organizational needs for NATO Headquarters (HQ) and its alternate locations.

Within the Business Continuity, Events and Logistics (BCEL) portfolio, the Morale and Welfare Officer is responsible for the planning, coordination, delivery and continuous improvement of Morale and Welfare activities at NATO HQ. These activities include a wide range of services and initiatives such as sports, wellbeing seminars, children’s services, community building events, clubs, catering and retail activities. Morale and Welfare activities support the health, wellbeing, community spirit of International Staff, International Military Staff, National Delegations, NATO Agencies, families of NATO HQ occupants as well as approved external users. They also manage two staff responsible for the NATO Community Hub.

May need to work outside normal office hours when needed.

QUALIFICATIONS AND EXPERIENCE

The incumbent must:

• have a university degree in a relevant field from an institution of recognised standing;
• have a minimum of 3 years’ experience managing and developing morale and welfare, wellbeing, sports, leisure, children’s services, community engagement or similar activities;
• have experience in customer-centric management, stakeholder engagement, management of feedback and complaints, with clear communication across multicultural internal and external counterparts.
• have proven experience in management of commercial activities, contracts, finance and budgets; and
• possess the following levels of NATO’s official languages (English/French): V (“Advanced”) in one; III (“Intermediate”) in the other.

ADVANTAGE

• experience in communications, marketing, digital content management and community engagement, including events, activities or programmes for diverse customer groups.
• demonstrate organisational awareness and the ability to balance service quality, customer needs, financial considerations and organisational requirements; and
• experience with information and knowledge management tools and formal administrative processes to engage with NATO committees, boards, working groups and task forces.

MAIN ACCOUNTABILITIES

Financial Management: Manage the contractor relationship for sports, children’s services, wellbeing activities and community events through daily contact, weekly reviews, monthly performance meetings and quarterly leadership engagement as required. Monitor performance against established KPIs, service standards, schedules, customer feedback and contractual obligations. Identify gaps, resolve issues, track actions and maintain appropriate records. Coordinate with internal stakeholders to ensure services meet NATO HQ requirements, security procedures, infrastructure constraints, customer needs and health and safety standards.

Planning and Execution: Plan, coordinate, publicise and deliver Morale and Welfare activities at NATO HQ, including sports, wellbeing initiatives, children’s services, holiday camps, community events and flagship activities. Support WMBC-led events such as Health and Wellbeing Day and Community Day, while providing guidance and oversight for contractor-led events. Coordinate with relevant stakeholders to ensure events are planned, documented and continuously improved using lessons learned, feedback and operational experience. Lead formal and informal reporting of the MWA programme delivery and execution to NATO leadership and governance structures.

Stakeholder Management: Serve as the main customer service focal point for Morale and Welfare activities at NATO HQ, managing enquiries, shared mailboxes, complaints and requests professionally and promptly. Collect, analyse and act on feedback from users, community groups, stakeholders and contractors to identify recurring issues and improve service delivery. Promote an inclusive, accessible and customer-focused approach that meets the needs of NATO HQ staff, families, delegations and approved external users.

People Management: Create a motivating and effective workplace. Provide mentoring and training opportunities, as well as offering guidance at critical moments. Ensure that all staff under their responsibility have clarity about organisational and individual objectives. Provide regular and fair feedback on performance.

Perform any other related duty as assigned.

INTERRELATIONSHIPS

Reporting Line: The incumbent reports to the Head of Business Continuity, Events and Logistics.

Interactions: The incumbent works closely with other WMBC colleagues, the NATO Office of Security, Human Resources, Health and Safety, the Medical Unit, Strategic Communications, Translation, the Office of Financial Control, contractors, community groups and other internal and external stakeholders.

Direct reports: 2

Indirect reports: N/A

COMPETENCIES

The incumbent must demonstrate:

• Achievement: creates own measures of excellence and improves performance.
• Analytical Thinking: sees multiple relationships.
• Customer Service Orientation: makes things better for the customer, addressing underlying customer needs.
• Flexibility: adapts to unforeseen situations.
• Initiative: plans and acts up to a year ahead.
• Self-Control: stays composed and positive even under extreme pressure.
• Teamwork: solicits inputs and encourages others.

CONTRACT

Contract to be offered to the successful applicant (if non-seconded): Definite duration contract of three years; possibility of renewal for up to three years, during which the incumbent may apply for conversion to an indefinite duration contract.

Contract clause applicable: In accordance with the contract policy, this is a post in which turnover is desirable for political reasons in order to be able to accommodate the Organisation's need to carry out its tasks as mandated by the Nations in a changing environment, for example by maintaining the flexibility necessary to shape the Organisation's skills profile, and to ensure appropriate international diversity.

The maximum period of service foreseen in this post is 6 years. The successful applicant will be offered a 3-year definite duration contract, which may be renewed for a further period of up to 3 years. However, according to the procedure described in the contract policy the incumbent may apply for conversion to an indefinite contract during the period of renewal and no later than one year before the end of contract.

If the successful applicant is seconded from the national administration of one of NATO’s member States, a 3-year definite duration contract will be offered, which may be renewed for a further period of up to 3 years subject also to the agreement of the national authority concerned. The maximum period of service in the post as a seconded staff member is six years.

Serving staff will be offered a contract in accordance with the NATO Civilian Personnel Régulations.

NOTE: Irrespective of previous qualifications and experience, candidates for twin-graded posts will be appointed at the lower grade. These circumstances are described in the IS directive on twin-graded posts.

ADDITIONAL INFORMATION

NATO is committed to diversity and inclusion, and strives to provide equal access to employment, advancement and retention, independent of gender, age, nationality, ethnic origin, religion or belief, cultural background, sexual orientation, and disability. NATO welcomes applications of nationals from all member Nations, and strongly encourages women to apply.

NATO is committed to fostering an inclusive and accessible working environment, where all candidates living with disabilities can fully participate in the recruitment and selection process. If you require reasonable accommodation, please inform us during your selection process.

Candidates will be required to provide documented medical evidence to support their request for accommodation.

Building Integrity is a key element of NATO’s core tasks. As an employer, NATO values commitment to the principles of integrity, transparency and accountability in accordance with international norms and practices established for the defence and related security sector. Selected candidates are expected to be role models of integrity, and to promote good governance through ongoing efforts in their work.

Due to the broad interest in NATO and the large number of potential candidates, telephone or e-mail enquiries cannot be dealt with.

Applicants who are not successful in this competition may be offered an appointment to another post of a similar nature, albeit at the same or a lower grade, provided they meet the necessary requirements.

The nature of this position may require the staff member at times to be called upon to travel for work and/or to work outside normal office hours.

The organization offers several work-life policies including Teleworking and Flexible Working arrangements (Flexitime) subject to business requirements.

Please note that the International Staff at NATO Headquarters in Brussels, Belgium is a non-smoking environment.

For information about the NATO Single Salary Scale (Grading, Allowances, etc.) please visit our website http://www.nato.int/cps/en/natolive/recruit-hq-e.htm. Detailed data is available under the Salary and Benefits tab.

NATO does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process.