Officer, Morale and Welfare

NATO - North Atlantic Treaty Organization; Brussel Hoofdstad; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

NATO is seeking a Morale and Welfare Officer at its HQ to lead planning, coordination and delivery of morale and welfare activities, including sports, wellbeing, and community events. You will manage contractor relations, budgets, and ensure high levels of service delivery to international staff and families.

The role requires a university degree, 3+ years in similar activities, strong stakeholder engagement, and fluency in NATO’s official languages.

Qualifikationen

• The incumbent must have a university degree in a relevant field from a recognised institution.
• Minimum of 3 years’ experience managing and developing morale and welfare, wellbeing, sports, leisure, children’s services, community engagement or similar activities.
• Experience in customer-centric management, stakeholder engagement, management of feedback and complaints, with clear communication across multicultural internal and external counterparts.
• Proven experience in management of commercial activities, contracts, finance and budgets; and
• Proficiency in NATO official languages (English/French): V in one language and III in the other.

Aufgaben

• Financial Management: Manage contractor relationships for sports, children’s services, wellbeing activities and community events; monitor KPIs, service standards, schedules and contractual obligations.
• Planning and Execution: Plan, coordinate, publicise and deliver Morale and Welfare activities at NATO HQ; support events and oversee contractor-led activities; lead reporting to leadership.
• Stakeholder Management: Serve as the main customer service focal point; manage enquiries, feedback and complaints; promote inclusive, customer-focused delivery.
• People Management: Create a motivating workplace with mentoring, training and clear objective setting; provide regular feedback.

Kenntnisse

University degree

Morale & Welfare experience

Customer-centric management

Stakeholder engagement

Contract management

Finance & budgets

Multicultural communication

NATO language proficiency

Ausbildung

University degree in a relevant field

Jobbeschreibung

NATO - North Atlantic Treaty Organisation

Job Description - Officer, Morale and Welfare (261694)

Officer, Morale and Welfare - 261694

Primary Location

NATO Body

NATO International Staff (NATO IS)

Schedule

Full-time

Application Deadline

12-Nov-2026, 10:59:00 PM

Salary (Pay Basis)

Grade NATO Grade G11-G15

Description

Description :

1. SUMMARY

The Office of Workplace Management and Business Continuity (WMBC) ensures seamless operational continuity by optimizing facility performance, driving strategic workplace transformation, and delivering comprehensive support services to maintain a dynamic, future-ready environment aligned with organizational needs for NATO Headquarters (HQ) and its alternate locations.

Within the Business Continuity, Events and Logistics (BCEL) portfolio, the Morale and Welfare Officer is responsible for the planning, coordination, delivery and continuous improvement of Morale and Welfare activities at NATO HQ. These activities include a wide range of services and initiatives such as sports, wellbeing seminars, children’s services, community building events, clubs, catering and retail activities. Morale and Welfare activities support the health, wellbeing, community spirit of International Staff, International Military Staff, National Delegations, NATO Agencies, families of NATO HQ occupants as well as approved external users. They also manage two staff responsible for the NATO Community Hub.

May need to work outside normal office hours when needed.

2. QUALIFICATIONS AND EXPERIENCE

The incumbent must:

• have a university degree in a relevant field from an institution of recognised standing
• have a minimum of 3 years’ experience managing and developing morale and welfare, wellbeing, sports, leisure, children’s services, community engagement or similar activities
• have experience in customer-centric management, stakeholder engagement, management of feedback and complaints, with clear communication across multicultural internal and external counterparts.
• have proven experience in management of commercial activities, contracts, finance and budgets; and
• possess the following levels of NATO’s official languages (English/French): V (“Advanced”) in one; III (“Intermediate”) in the other.

The following would be considered an advantage:

• experience in communications, marketing, digital content management and community engagement, including events, activities or programmes for diverse customer groups.
• demonstrate organisational awareness and the ability to balance service quality, customer needs, financial considerations and organisational requirements; and
• experience with information and knowledge management tools and formal administrative processes to engage with NATO committees, boards, working groups and task forces.

3. MAIN ACCOUNTABILITIES

Financial Management: Manage the contractor relationship for sports, children’s services, wellbeing activities and community events through daily contact, weekly reviews, monthly performance meetings and quarterly leadership engagement as required. Monitor performance against established KPIs, service standards, schedules, customer feedback and contractual obligations. Identify gaps, resolve issues, track actions and maintain appropriate records. Coordinate with internal stakeholders to ensure services meet NATO HQ requirements, security procedures, infrastructure constraints, customer needs and health and safety standards.

Planning and Execution: Plan, coordinate, publicise and deliver Morale and Welfare activities at NATO HQ, including sports, wellbeing initiatives, children’s services, holiday camps, community events and flagship activities. Support WMBC-led events such as Health and Wellbeing Day and Community Day, while providing guidance and oversight for contractor-led events. Coordinate with relevant stakeholders to ensure events are planned, documented and continuously improved using lessons learned, feedback and operational experience. Lead formal and informal reporting of the MWA programme delivery and execution to NATO leadership and governance structures.

Stakeholder Management: Serve as the main customer service focal point for Morale and Welfare activities at NATO HQ, managing enquiries, shared mailboxes, complaints and requests professionally and promptly. Collect, analyse and act on feedback from users, community groups, stakeholders and contractors to identify recurring issues and improve service delivery. Promote an inclusive, accessible and customer-focused approach that meets the needs of NATO HQ staff, families, delegations and approved external users.

People Management: Create a motivating and effective workplace. Provide mentoring and training opportunities, as well as offering guidance at critical moments. Ensure that all staff under their responsibility have clarity about organisational and individual objectives. Provide regular and fair feedback on performance.

Perform any other related duty as assigned.

4. INTERRELATIONSHIPS

Reporting Line: The incumbent reports to the Head of Business Continuity, Events and Logistics.

Interactions: The incumbent works closely with other WMBC colleagues, the NATO Office of Security, Human Resources, Health and Safety, the Medical Unit, Strategic Communications, Translation, the Office of Financial Control, contractors, community groups and other internal and external stakeholders.

Direct reports: 2

Indirect reports: N/A

5. COMPETENCIES

The incumbent must demonstrate:

• Achievement: creates own measures of excellence and improves performance.
• Analytical Thinking: sees multiple relationships.
• Customer Service Orientation: makes things better for the customer, addressing underlying customer needs.
• Flexibility: adapts to unforeseen situations.
• Initiative: plans and acts up to a year ahead.
• Self-Control: stays composed and positive even under extreme pressure.
• Teamwork: solicits inputs and encourages others.

6. CONTRACT

Contract to be offered to the successful applicant (if non-seconded): Definite duration contract of three years; possibility of renewal for up to three years, during which the incumbent may apply for conversion to an indefinite duration contract.

In accordance with the contract policy, this is a post in which turnover is desirable for political reasons in order to be able to accommodate the Organisation's need to carry out its tasks as mandated by the Nations in a changing environment, for example by maintaining the flexibility necessary to shape the Organisation's skills profile, and to ensure appropriate international diversity.

The maximum period of service foreseen in this post is 6 years. The successful applicant will be offered a 3-year definite duration contract, which may be renewed for a further period of up to 3 years. However, according to the procedure described in the contract policy the incumbent may apply for conversion to an indefinite contract during the period of renewal and no later than one year before the end of contract.

If the successful applicant is seconded from the national administration of one of NATO’s member States, a 3-year definite duration contract will be offered, which may be renewed for a further period of up to 3 years subject also to the agreement of the national authority concerned. The maximum period of service in the post as a seconded staff member is six years.

Serving staff will be offered a contract in accordance with the NATO Civilian Personnel Regulations.

NOTE: Irrespective of previous qualifications and experience, candidates for twin-graded posts will be appointed at the lower grade. These circumstances are described in the IS directive on twin-graded posts.

7. USEFUL INFORMATION REGARDING APPLICATION AND RECRUITMENT PROCESS

Please note that we can only accept applications from nationals of NATO member countries. Applications must be submitted using e-recruitment system, as applicable:

• For NATO civilian staff members only: please apply via the internal recruitment portal ( link );
• For all other applications: www.nato.int/recruitment

Before you apply to any position, we encourage you to click here and watch our video providing 6 tips to prepare you for your application and recruitment process.

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When submitting your application, please ensure that your Taleo Candidate Profile is updated and that your CV is correctly uploaded in the Taleo attachments section.

More information about the recruitment process and conditions of employment, can be found at our website (http://www.nato.int/cps/en/natolive/recruit-hq-e.htm)

Appointment will be subject to receipt of a security clearance (provided by the national Authorities of the selected candidate), approval of the candidate’s medical file by the NATO Medical Adviser, verification of your studies and work experience, and the successful completion of the accreditation and notification process by the relevant authorities.

NATO will not accept any phase of the recruitment and selection prepared, in whole or in part, by means of reference documents without proper quotes (plagiarism), or any tools available on internet, including but not limited to translation facilities, or generative artificial-intelligence (AI) tools. NATO reserves the right to screen applications to identify the use of such tools. All applications prepared, in whole or in part, by means of such tools will be rejected without further consideration, and NATO reserves the right to take further steps in such cases as appropriate.

8. ADDITIONAL INFORMATION

NATO is committed to diversity and inclusion, and strives to provide equal access to employment, advancement and retention, independent of gender, age, nationality, ethnic origin, religion or belief, cultural background, sexual orientation, and disability. NATO welcomes applications of nationals from all member Nations, and strongly encourages women to apply.

NATO is committed to fostering an inclusive and accessible working environment, where all candidates living with disabilities can fully participate in the recruitment and selection process. If you require reasonable accommodation, please inform us during your selection process.

Candidates will be required to provide documented medical evidence to support their request for accommodation.

Building Integrity is a key element of NATO’s core tasks. As an employer, NATO values commitment to the principles of integrity, transparency and accountability in accordance with international norms and practices established for the defence and related security sector. Selected candidates are expected to be role models of integrity, and to promote good governance through ongoing efforts in their work.

Due to the broad interest in NATO and the large number of potential candidates, telephone or e-mail enquiries cannot be dealt with.

Applicants who are not successful in this competition may be offered an appointment to another post of a similar nature, albeit at the same or a lower grade, provided they meet the necessary requirements.

The nature of this position may require the staff member at times to be called upon to travel for work and/or to work outside normal office hours.

The organization offers several work-life policies including Teleworking and Flexible Working arrangements (Flexitime) subject to business requirements.

Please note that the International Staff at NATO Headquarters in Brussels, Belgium is a non-smoking environment.

For information about the NATO Single Salary Scale (Grading, Allowances, etc.) please visit our website. Detailed data is available under the Salary and Benefits tab.

NATO does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. For more info please click here.