NATO HQ Community Store Lead

NATO; Brussel; Sur place; EUR 48 000 - 58 000; Plein temps

Résumé du poste

The NATO Community Hub store at HQ Brussels is seeking a dedicated manager to oversee end-to-end store operations, including buying, stock management, merchandising, and customer service. You will drive sales while maintaining brand standards and financial controls.

Success requires 4+ years in retail or related fields, strong business acumen, and excellent communication in English and French. The role is full-time on-site, based at NATO Headquarters in Belgium.

Qualifications

• Higher secondary education with 4 years post-related experience or vocational training with 2 years post-related experience.
• Retail, marketing, sales, supply chain, logistics, and customer service experience.
• Bookkeeping and reporting sales figures and store performance.
• Strong communication and interpersonal skills.
• Languages: advanced in one NATO official language and intermediate in the other.

Responsabilités

• Manage daily operations of the NATO Community Hub store at HQ.
• Oversee purchasing, delivery of goods, and stock control.
• Ensure store costs align with objectives and meet sales targets.
• Maintain service quality and timely operations, with customer focus.
• Collaborate with WMBC, HR, security, and comms as required.

Connaissances

Retail experience

Marketing

Sales

Supply chain

Logistics

Customer service

Accountability

Communication skills

Formation

Higher secondary education

Upper vocational training / post-secondary degree

Description du poste

Primary Location

Belgium-Brussels

NATO Body

NATO International Staff (NATO IS)

Schedule

Full-time

Application Deadline

13-Nov-2026, 12:59:00 AM

Salary (Pay Basis)

4,738.84

Grade

NATO Grade G10

SUMMARY

The Office of Workplace Management and Business Continuity (WMBC) ensures seamless operational continuity by optimizing facility performance, driving strategic workplace transformation, and delivering comprehensive support services to maintain a dynamic, future-ready environment aligned with organizational needs for NATO Headquarters (HQ) and its alternate locations.

Responsibilities

The incumbent manages the daily operations of the NATO Community Hub at NATO HQ. The NATO Community Hub comprises a merchandizing store to sell NATO branded items as well as a space for promoting and supporting the activities of the NATO Community. The incumbent is responsible for the end-to-end operations related to the store, including purchase and delivery of goods. They are responsible for store costs while delivering on store objectives and achieving sales. They are responsible for the timely and quality of the store’s service.

QUALIFICATIONS AND EXPERIENCE The incumbent must:

• possess higher secondary education qualification with 4 years post-related experience, OR upper vocational training/post-secondary degree in a discipline relevant for this position with 2 years post-related experience;
• have proven experience in retail, marketing, sales, supply chain, logistics, customer service, and management of commercial activities / stores;
• demonstrate business and commercial acumen including bookkeeping, accurately reporting on sales figures and store performance;
• strong communication and interpersonal skills; and
• possess the following levels of NATO’s official languages (English/French): V (“Advanced”) in one; III (“Intermediate”) in the other.

The following would be considered an advantage:

• experience overseeing and serving multicultural customers; and
• demonstrable customer-facing experience.

Planning and Execution:

Conduct market research for products and suppliers. Submit orders and manage inventory. Ensure quality and brand compliance. Maintain the store’s merchandizing and presentation, including visual display, to reflect the Organization standards, including stockrooms and back of house space. Implement communications activities (e.g. product promotions, discount schemes etc.). Ensure a user-friendly retail experience. Handle the daily operational tasks and administrative follow-up, ensuring internal procedures are respected. Be responsible for adhering within the store of all company policies and procedures, and health and safety compliance.

Financial Management:

Execute financial and accounting processes, including payments. Report all sales, returns and expenses accurately to monitor performance and identify opportunities to improve it. Support the preparations of auditing activities, when required. Track key metrics and provide constructive feedback on product performance and development to appropriate stakeholders. Efficiently manage the flow of goods, such as stock, delivery, cash registers, and replenishment.

Stakeholder Management:

Maintain effective communication with management, across other teams, and with the customer. Build and maintain relationships with suppliers. Welcome and provide customers a professional service, aiming at building lasting relationships. Maintain outreach with stakeholders across the NATO HQ Community using the ‘Community Hub’ for their own sales and activities. Regularly collaborate with senior team members to ensure smooth store operations. Approach complaints and challenging situations with professionalism and a strong customer focus.

Perform any other related duty as assigned.

Reporting Line:

The incumbent reports to the Morale and Welfare Officer.

Interactions:

The incumbent works closely with relevant WMBC colleagues, NATO HR, Office of Financial Control, the NATO Office of Security, and the NATO Office of Strategic Communications.

Direct reports:

N/A

Indirect reports:

N/A

COMPETENCIES

• Achievement: works to meet standards.
• Analytical Thinking: sees multiple basic relationships.
• Customer Service Orientation: takes personal responsibility for correcting problems.
• Flexibility: acts with flexibility.
• Initiative: is decisive in a time-sensitive situation.
• Self-Control: responds calmly.
• Teamwork: expresses positive attitudes and expectations of team and team members.

Contract to be offered to the successful applicant (if non-seconded):

Definite duration contract of three years; possibility of renewal for up to 3 years.

Contract clause applicable:

This post is required for a limited period to support the Community Building and Mobility programme project. As employment in this post is of limited duration, the successful applicant will be offered a definite duration contract of 3 years’ duration , which may be renewed for a period of up to 3 years if required to support this project.

If the successful applicant is seconded from the national administration of one of NATO’s member States, a 3 years definite duration contract will be offered, which may be renewed for a period of up to 3 years if required to support this project, and subject also to the agreement of the national authority concerned.

Serving staff will be offered a contract in accordance with the NATO Civilian Personnel Regulations.

ADDITIONAL INFORMATION

NATO is committed to diversity and inclusion, and strives to provide equal access to employment, advancement and retention, independent of gender, age, nationality, ethnic origin, religion or belief, cultural background, sexual orientation, and disability. NATO welcomes applications of nationals from all member Nations, and strongly encourages women to apply.

NATO is committed to fostering an inclusive and accessible working environment, where all candidates living with disabilities can fully participate in the recruitment and selection process. If you require reasonable accommodation, please inform us during your selection process.

Candidates will be required to provide documented medical evidence to support their request for accommodation.

Building Integrity is a key element of NATO’s core tasks. As an employer, NATO values commitment to the principles of integrity, transparency and accountability in accordance with international norms and practices established for the defence and related security sector. Selected candidates are expected to be role models of integrity, and to promote good governance through ongoing efforts in their work.

Due to the broad interest in NATO and the large number of potential candidates, telephone or e-mail enquiries cannot be dealt with.

Applicants who are not successful in this competition may be offered an appointment to another post of a similar nature, albeit at the same or a lower grade, provided they meet the necessary requirements.

The nature of this position may require the staff member at times to be called upon to travel for work and/or to work outside normal office hours.

The organization offers several work-life policies including Teleworking and Flexible Working arrangements (Flexitime) subject to business requirements.

Please note that the International Staff at NATO Headquarters in Brussels, Belgium is a non-smoking environment.

For information about the NATO Single Salary Scale (Grading, Allowances, etc.) please visit our website . Detailed data is available under the Salary and Benefits tab.

NATO does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process.