Morale & Wellbeing Programs Lead

NATO; Brussel; On-site; EUR 53,000 - 64,000; Full time

Job summary

NATO International Staff in Brussels invites applications for a Morale and Welfare Officer role. You will plan and deliver morale, wellbeing, sports and community activities to support NATO HQ staff, families and delegations.

The role includes managing contracts and budgets, coordinating with internal stakeholders, and guiding a small team to ensure high-quality services. Fluency in English and French is required.

Qualifications

• University degree in a relevant field from a recognized institution.
• At least 3 years’ experience in morale, welfare, wellbeing or related activities.
• Experience in customer-centric management and stakeholder engagement with clear communication.
• Experience with contracts, finance and budgets.
• Proficiency in English and French at advanced/intermediate levels.

Responsibilities

• Manage Morale and Welfare activities at NATO HQ, including planning, coordination and delivery.
• Lead contractor relationships and monitor KPIs, service standards and budgets.
• Serve as the main customer service focal point and handle enquiries, feedback and complaints.
• Provide mentoring and supervision to staff and ensure performance objectives.

Skills

Customer service management

Stakeholder engagement

Feedback and complaints handling

Multicultural communication

Commercial contracts and budgets

Education

University degree in a relevant field

Job description

NATO International Staff in Brussels invites applications for a Morale and Welfare Officer role. You will plan and deliver morale, wellbeing, sports and community activities to support NATO HQ staff, families and delegations.

The role includes managing contracts and budgets, coordinating with internal stakeholders, and guiding a small team to ensure high-quality services. Fluency in English and French is required.