Member Experience Manager - Brussels

US Health Partners, LLC; Brussel Hoofdstad; On-site; EUR 50,000 - 75,000; Full time

Job summary

Industrious is seeking a Member Experience Manager to lead the member experience at your location, coordinating programs and events that create exceptional days at work. You’ll be the connector between members, the community, and the Industrious team, driving consultative engagement and local market partnerships.

You will manage logistics, identify member needs, and deliver thoughtful solutions while embodying Industrious’ collaborative culture and service excellence.

Qualifications

• Experience engaging with diverse member base.
• Strong communication and interpersonal skills.
• Ability to coordinate events and programming.
• Comfortable with consultative approach to sales.

Responsibilities

• Serve as the go-to problem solver and momentum driver for members in your location.
• Act as the face of Industrious, representing the brand in the local market.
• Identify potential members and deliver them an exceptional day at work.
• Pull together remarkable events and behind-the-scenes work to make them happen.

Skills

People orientation

Team collaboration

Communication

Attention to detail

Resilience

Job description

Member Experience Manager

About the Company:

Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We’re looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates, we encourage new ideas and toast every win. We’re excited about having a meaningful impact on people’s workplace experience.

To learn more, visit www.industriousoffice.com/careers.

Great days also start when everyone can be their authentic self at work. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team.

About the Role:

Our Member Experience Managers are the go-to problem solvers, momentum drivers, and experience creators for our members. You’re the connector and the person everyone knows. As the manager of your own location you rely heavily on your business sense to organize all the details and communications to ensure a smooth operation. You can hold your own when speaking with a CEO because anything you don’t know, you’re comfortable asking. Your drive makes you excited to connect with the broader business community. You’re proud to represent Industrious in your local market and actively identify potential members so that you can deliver them an exceptional day at work. Your genuine curiosity makes you successful at our consultative sales approach by uncovering and solving people’s needs. You pull together the most remarkable events and love the hard work it takes behind the scenes to make it happen. You love to help.

Industrious helps companies of all sizes find their office home so that they can do their best work. Our team is rewriting the book on productivity by creating a new workplace experience.

We are Industrious.

Extraordinary is no ordinary achievement. We’ll only make this dream happen with a team of considerate collaborators who don’t think inside the box. In fact, we don’t even see one. Come join our team.

You know you’re successful if:

• You can confidently identify companies' most important needs, enjoy being their tour guide, and deliver impactful solutions to them
• You know what your community loves and pull together programming that they enjoy and are proud of (they even instagram about it!)

You’re a great fit for this role as:

• No member request is too big or too small for you to handle
• You’re energised by people and work well in a team
• Your attention to detail is something people comment on
• You’re resilient. You know growth only comes from embracing challenging and unpredictable days
• You’re willing to get your hands dirty one minute and think big picture the next