Medical Spa Guest Experience Lead

ADP, Inc.; Luik; Sur place; EUR 23 000 - 26 000; Plein temps

Avantages offerts par ce poste

401(k) Matching

Health, Dental, Vision Insurance

Employee Discounts

Free Botox

Free Wellness Program

Paid Paternal Leave

Paid Time Off

Class Pass Membership

Résumé du poste

SpaDerma, headquartered in Chicago (Wicker Park), is seeking an entry‑level call center professional to join our growing medical spa team. This full‑time role offers exposure to aesthetics services and a pathway for growth within the organization.

The ideal candidate has 2+ years in customer service, strong communication skills, and is organized and tech‑savvy with Google Workspace. We welcome new esthetics students or licensed individuals to apply for hands‑on experience.

Qualifications

• 2+ years in customer service, call center, sales, or high‑volume scheduling.
• Strong phone presence with excellent communication skills.
• Tech‑savvy; proficient in Google Workspace and scheduling platforms.
• Highly organized with strong multitasking and attention to detail.
• Team‑oriented and solution‑focused.
• Esthetics experience or license a plus, not required.
• High school diploma required; additional education or relevant experience preferred.
• Not required, but preferred: Esthetics license or enrolled in Esthetic school.

Responsabilités

• Deliver a personalized, elevated experience in a fast‑paced environment
• Manage inbound calls, texts, and chats with professionalism
• Proactively book appointments to optimize the guest experience and schedule flow
• Confidently educate guests on services, treatments, memberships and offerings
• Seamlessly coordinate schedules across providers(Aestheticians and Injectors) and locations
• Address inquiries with discretion, escalating when needed
• Maintain accurate and detailed client profiles
• Communicate with support staff across all locations to ensure a seamless client experience
• Maintain a clean, organized, and presentable office environment
• Support leadership with additional responsibilities as needed

Connaissances

Phone communication

Tech-savvy

Organization

Teamwork

Formation

High school diploma

Outils

Google Workspace

Scheduling platforms

Description du poste

SpaDerma, headquartered in Chicago (Wicker Park), is seeking an entry‑level call center professional to join our growing medical spa team. This full‑time role offers exposure to aesthetics services and a pathway for growth within the organization.

The ideal candidate has 2+ years in customer service, strong communication skills, and is organized and tech‑savvy with Google Workspace. We welcome new esthetics students or licensed individuals to apply for hands‑on experience.