Manager Service Excellence

Remeha; Belgique; A distancia; EUR 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

13th month

27 vacation days

ADV days

Pension scheme

Professional development

Descripción de la vacante

Remeha in Belgium is seeking a Manager Service Excellence Benelux to build and lead the service organisation across the Benelux. You will design and monitor systems, processes and teams that deliver a reliable, world-class service experience for customers and technicians.

You will partner with operational leaders, supply chain and digitalisation teams to drive continuous improvement, standardisation and strong KPIs, reporting to the Aftersales Director Benelux and leading a ~12-person team in NL

Formación

• Leadership experience in service, operations or a similar environment.
• Experience in a matrix organisation.
• Analytical thinking with a pragmatic approach.
• Experience leading change in complex organisations.
• Strong communication skills in Dutch and English.

Responsabilidades

• Lead the Service Planning and Support teams.
• Drive process improvement and standardisation across the service chain.
• Optimise planning, capacity management and resource utilisation.
• Improve operational KPIs, productivity and customer satisfaction.
• Strengthen collaboration between Service, Supply Chain and Logistics.
• Improve spare parts availability and First Time Fix performance.
• Support digitalisation and service system improvements.
• Translate strategy into practical actions with measurable impact.

Conocimientos

Leadership

Lean Six Sigma

Analytical thinking

Dutch language

English language

Change management

Stakeholder management

Descripción del empleo

**Manager Service Excellence Benelux**Build the service organization that customers don't see but feel every day. When service runs smoothly, customers barely notice it. Appointments happen on time, spare parts are available, and technicians have what they need to deliver an excellent service experience. As Manager Service Excellence Benelux, you ensure the systems, processes and teams behind that experience perform at their best. You drive operational excellence, lead continuous improvement initiatives and help shape the future of our service organisation across the Benelux.**What you'll do**Together with operational leaders and support teams, you'll improve performance, efficiency and customer satisfaction across the service organisation. You will:* Lead the Service Planning and Support teams.* Drive process improvement and standardisation across the service chain.* Optimise planning, capacity management and resource utilisation.* Improve operational KPIs, productivity and customer satisfaction.* Strengthen collaboration between Service, Supply Chain and Logistics.* Improve spare parts availability and First Time Fix performance.* Support digitalisation and service system improvements.* Translate strategy into practical actions with measurable impact.**Why you'll enjoy this role**This is a role for someone who likes building and improving. You'll have the opportunity to influence the direction of the Benelux service organisation while combining strategic thinking with hands-on execution.You'll work across operations, supply chain, logistics and digitalisation, leading initiatives that directly impact both customer experience and business performance.**Team & culture** You will report to the Aftersales Director Benelux and lead a team of approximately 12 professionals in the Netherlands and Belgium.We value collaboration, ownership and continuous improvement. Success in this role comes from connecting people, simplifying complexity and turning ideas into results. **What we're looking for** You bring leadership experience in service, operations, supply chain or a similar environment and have a strong continuous improvement mindset.You have experience with working in a matrix organisation or group.You combine analytical thinking with a pragmatic approach, have experience leading change in complex organisations, and are able to build strong relationships with stakeholders at all levels. Knowledge of Lean Six Sigma and strong communication skills in Dutch and English are important. **Why Remeha?** At Remeha, you'll join an organisation with a strong heritage and a clear focus on the future. As the energy transition accelerates, we continue to invest in digitalisation, service innovation and sustainable climate solutions.**What you can expect:*** A leadership role with real influence on the future of our Benelux service (matrix) organisation.* The opportunity to drive meaningful improvements with visible business impact.* An attractive salary and benefits package, including a 13th month.* 27 vacation days and 13 ADV days.* A strong pension scheme.* Plenty of opportunities for professional and personal development.**Interested?**If you're excited by the opportunity to combine operational excellence, leadership and innovation, we'd love to hear from you. Please contact Anouk van der Heijden via [e-mail]. Apply today and help us build the service organisation of tomorrow.