Service Delivery Manager, Food & Beverage Solutions

Tetra Pak; Groot-Bijgaarden; Vor Ort; EUR 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Development opportunities

Global culture and innovation

Diversity and inclusion

Competitive compensation & flexible Wf

Zusammenfassung

Tetra Pak in Belgium seeks a Service Delivery Manager to lead field service operations from Groot-Bijgaarden. You will manage a team of Service Engineers, ensure high-quality technical services, and drive customer satisfaction while developing team capabilities.

You will collaborate with planners, account managers and technical specialists, travel within Belgium, and report to the Customer Service Operations Director France & Benelux. Fluency in Dutch and English is required, French is a plus.

Qualifikationen

• A technical or engineering degree or equivalent experience.
• Fluent Dutch and English; French is a strong advantage.
• Proven experience in service operations or field service management.
• Experience leading and developing teams, including remote members.
• Strong coaching and people management skills.
• Customer-focused mindset with practical problem solving.
• Strong understanding of mechanical, electrical and automation systems.
• Experience in packaging, processing, food manufacturing or related industry is an advantage.
• Strong communication and stakeholder management skills.
• Willingness to travel regularly within Belgium (3 days per week).

Aufgaben

• Lead, coach and develop a team of approximately 10-12 Service Engineers.
• Support competence development and ensure the team is prepared for current and future customer needs.
• Foster a strong culture of safety, collaboration and continuous improvement.
• Ensure maintenance, troubleshooting, upgrades and installation activities are delivered to the highest quality standards.
• Drive customer satisfaction through effective service delivery and timely resolution of issues.
• Support engineers in addressing complex technical challenges and customer escalations.
• Work closely with customers and account teams to identify opportunities for service improvement.
• Collaborate with planning functions to optimize resource allocation and operational efficiency.
• Monitor team performance, utilization and service quality.
• Ensure compliance with company policies, health and safety regulations, and HR processes.
• Contribute to the achievement of operational and financial objectives for the service organization.

Kenntnisse

Engineering degree

Dutch fluency

English fluency

French knowledge

Service operations experience

People leadership

Coaching skills

Customer-focused mindset

Mechanical & electrical systems

Communication & stakeholder management

Travel readiness within Belgium

Ausbildung

Engineering degree or equivalent experience

Jobbeschreibung

Job Description

At Tetra Pak, we make food safe and available everywhere. Through our innovative processing and packaging solutions, we support food producers around the world in delivering safe, high-quality products to consumers. We are looking for a Service Delivery Manager to lead our field service operations in Belgium. In this role, you will manage and develop a team of Service Engineers while ensuring the delivery of high-quality technical services to our customers. You will play a key role in supporting customer satisfaction, developing team capabilities, and driving operational excellence. Working closely with customers, planners, account managers and technical specialists, you will contribute to the continued growth and success of our service business. You will be based in Groot-Bijgaarden, Belgium and report to the Customer Service Operations Director France & Benelux.

What You Will Do

• Lead, coach and develop a team of approximately 10-12 Service Engineers.
• Support competence development and ensure the team is prepared for current and future customer needs.
• Foster a strong culture of safety, collaboration and continuous improvement.
• Ensure maintenance, troubleshooting, upgrades and installation activities are delivered to the highest quality standards.
• Drive customer satisfaction through effective service delivery and timely resolution of issues.
• Support engineers in addressing complex technical challenges and customer escalations.
• Work closely with customers and account teams to identify opportunities for service improvement.
• Collaborate with planning functions to optimize resource allocation and operational efficiency.
• Monitor team performance, utilization and service quality.
• Ensure compliance with company policies, health and safety regulations, and HR processes.
• Contribute to the achievement of operational and financial objectives for the service organization.

Profile Description

We believe you have

• A technical or engineering degree, or equivalent experience.
• Fluent knowledge of Dutch and English. Knowledge of French is considered a strong advantage.
• Proven experience in service operations, field service management or a related technical environment.
• Previous experience leading and developing teams, including remote team members.
• Strong coaching and people management skills.
• A customer-focused mindset and a practical approach to problem solving.
• Good understanding of mechanical, electrical and automation systems.
• Experience in packaging, processing, food manufacturing or a related industry is an advantage.
• Strong communication and stakeholder management skills.
• Willingness to travel regularly within Belgium (3 days on average a week).

We Offer

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements

This job posting expires on 31 October, 2026

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.