Luxury Boutique Sales Specialist — Client Relationships

Richemont Iberia SL; Brussel Hoofdstad; Sur place; EUR 26 000 - 38 000; Plein temps

Résumé du poste

Richemont Iberia SL's Montblanc boutique in Belgium seeks a Sales Associate to deliver exceptional client experiences, guide clients through their journey, and act as brand ambassador.

You will exceed sales targets, maintain CRM data, keep visual standards, support promotions, and ensure cash handling, security, and inventory accuracy. Fluency in English is essential, with French and Flemish a plus.

Qualifications

• Demonstrable experience in a retail environment, preferably within the luxury sector.
• A genuine passion for and proven experience with luxury goods, demonstrating an understanding of the nuances of the high-end market.
• Great sales acumen, with a proven track record of exceeding targets and cultivating client relationships.
• A collaborative spirit and proven ability to thrive in a team-oriented environment, contributing to a positive and productive workplace.
• Demonstrated proactivity and initiative, with a commitment to exceeding expectations and driving results.
• Excellent communication and interpersonal skills, with the ability to articulate ideas clearly and persuasively.
• Fluency in English is essential; proficiency in French and Flemish is highly desirable, enabling effective communication with a diverse clientele.

Responsabilités

• Consistently achieve and surpass established sales targets, demonstrating a commitment to excellence in revenue generation.
• Deliver exemplary client service, encompassing proactive claim management and seamless after-sales support, ensuring client satisfaction and loyalty.
• Meticulously capture and maintain accurate client data within the CRM system, contributing to enhanced client relationship management and personalized communication.
• Maintain visual merchandising standards, both within and outside the boutique.
• Orchestrate high-impact product promotions, showcasing the brand's heritage and craftsmanship to captivate potential clients.
• Adhere rigorously to cash handling procedures, ensuring accuracy in daily cash reconciliation and minimizing discrepancies.
• Uphold boutique security protocols and loss prevention measures, safeguarding company assets and maintaining a secure environment.
• Conduct regular inventory audits and participate in random stock checks to ensure inventory accuracy and minimize stock discrepancies.
• Cultivate in-depth expertise in a designated product category, serving as a knowledgeable resource for clients and colleagues alike.
• Provide timely and accurate information for all required reporting tools, supporting data-driven decision-making and performance analysis.
• Ensure meticulous boutique maintenance, upholding the highest standards of cleanliness, organization, and visual appeal.

Connaissances

Sales

Customer service

Communication

Teamwork

Proactivity

Client relationships

English fluency

Description du poste

Richemont Iberia SL's Montblanc boutique in Belgium seeks a Sales Associate to deliver exceptional client experiences, guide clients through their journey, and act as brand ambassador.

You will exceed sales targets, maintain CRM data, keep visual standards, support promotions, and ensure cash handling, security, and inventory accuracy. Fluency in English is essential, with French and Flemish a plus.