Sales Associate

BE01 RLG Europe B.V. (Belgium); Brussel; Sur place; EUR 26 000 - 36 000; Plein temps

Résumé du poste

Montblanc in Brussels seeks a Sales Associate to be a brand ambassador, delivering exceptional client experiences and guiding customers with expert product knowledge. You will cultivate lasting relationships by understanding client needs and facilitating their journey.

You will drive luxury sales, maintain boutique standards, manage client data, and contribute to stock control and visual merchandising while upholding security procedures.

Qualifications

• Experience in a retail environment, preferably within the luxury sector.
• Genuine passion for luxury goods and understanding of high-end market nuances.
• Strong sales acumen with a proven track record of exceeding targets and building client relationships.
• Collaborative spirit and ability to thrive in a team-oriented environment.
• Demonstrated proactivity and initiative, with a drive to exceed expectations.
• Excellent communication and interpersonal skills, clear and persuasive.
• Fluency in English is essential; French and Flemish are highly desirable.

Responsabilités

• Consistently achieve and surpass established sales targets, demonstrating a commitment to revenue generation.
• Deliver exemplary client service, including proactive claim management and seamless after-sales support.
• Meticulously capture and maintain accurate client data within the CRM system.
• Maintain visual merchandising standards, both within and outside the boutique.
• Orchestrate high-impact product promotions, showcasing the brand's heritage and craftsmanship.
• Adhere to cash handling procedures, ensuring accuracy in daily cash reconciliation and minimizing discrepancies.
• Uphold boutique security protocols and loss prevention measures, safeguarding company assets.
• Conduct regular inventory audits and participate in random stock checks to ensure inventory accuracy.
• Cultivate in-depth expertise in a designated product category, serving as a knowledgeable resource for clients and colleagues alike.
• Provide timely and accurate information for all required reporting tools, supporting data-driven decision-making and performance analysis.
• Ensure meticulous boutique maintenance, upholding the highest standards of cleanliness, organization, and visual appeal.

Description du poste

Founded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.

HOW WILL YOU MAKE AN IMPACT?

As a Montblanc Sales Associate, you are a brand ambassador, committed to delivering exceptional client experiences. Your purpose is to cultivate lasting relationships by offering personalized service and expert knowledge of our products. You will guide clients, understand their needs, and help them through their journey.

Key responsibilities:

• Consistently achieve and surpass established sales targets, demonstrating a commitment to excellence in revenue generation.
• Deliver exemplary client service, encompassing proactive claim management and seamless after-sales support, ensuring client satisfaction and loyalty.
• Meticulously capture and maintain accurate client data within the CRM system, contributing to enhanced client relationship management and personalized communication.
• Maintain visual merchandising standards, both within and outside the boutique.
• Orchestrate high-impact product promotions, showcasing the brand's heritage and craftsmanship to captivate potential clients.
• Adhere rigorously to cash handling procedures, ensuring accuracy in daily cash reconciliation and minimizing discrepancies.
• Uphold boutique security protocols and loss prevention measures, safeguarding company assets and maintaining a secure environment.
• Conduct regular inventory audits and participate in random stock checks to ensure inventory accuracy and minimize stock discrepancies.
• Cultivate in-depth expertise in a designated product category, serving as a knowledgeable resource for clients and colleagues alike.
• Provide timely and accurate information for all required reporting tools, supporting data-driven decision-making and performance analysis.
• Ensure meticulous boutique maintenance, upholding the highest standards of cleanliness, organization, and visual appeal.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Demonstrable experience in a retail environment, preferably within the luxury sector.
• A genuine passion for and proven experience with luxury goods, demonstrating an understanding of the nuances of the high-end market.
• Great sales acumen, with a proven track record of exceeding targets and cultivating client relationships.
• A collaborative spirit and proven ability to thrive in a team-oriented environment, contributing to a positive and productive workplace.
• Demonstrated proactivity and initiative, with a commitment to exceeding expectations and driving results.
• Excellent communication and interpersonal skills, with the ability to articulate ideas clearly and persuasively.
• Fluency in English is essential; proficiency in French and Flemish is highly desirable, enabling effective communication with a diverse clientele.

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential. We value freedom, collegiality, loyalty, and solidarity. We foster empathy, curiosity, courage, humility, and integrity. We care for the world we live in.

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

1. 1st Stage - After your application has been selected, our recruitment team will reach out to you within 2 weeks.
2. 2nd Stage - Interview with the Boutique Manager.
3. 3rd Stage - Interview with the HR Business Partner.

In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons.

We encourage our people to be curious, drive their own career, and dream big.