Luxury Boutique Manager — Clienteling, Team Leadership

OMEGA SA

Brussel Hoofdstad

Presencial

EUR 60 000 - 80 000

Tempo integral

Há 3 dias

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Resumo da oferta

OMEGA SA in Belgium invites applications for a Boutique Manager role. You will lead the boutique team, drive sales targets, maintain premium customer service and uphold brand standards across operations.

Ideal candidate has 4+ years in luxury retail with managerial experience, strong business sense, and fluent English; additional language is a plus. The role offers a full-time contract, international exposure, and development opportunities within Swatch Group.

Qualificações

Minimum 4 years of experience in luxury retail, with at least 2 years in a managerial role.
Proven track record in achieving and exceeding sales targets.
Strong business acumen, analytical skills, and results-oriented mindset.
Exceptional communication and presentation skills in English (additional language is a plus).

Responsabilidades

Provide clear leadership to the Boutique team with objectives, individual responsibilities, expected outcomes, brand standards, and operating procedures. Assign tasks accordingly, monitor progress, and ensure ongoing communication.
Coach each team member to achieve both individual and collective goals through regular team meetings, OJT, performance appraisals, proactive identification of training needs, task delegation, and consistent feedback.
Oversee staff appearance and conduct to ensure compliant with company policies and boutique standards, including uniform, grooming, language, and overall presentation.
Exceed boutique targets in accordance with brand’s retail strategy while ensuring full compliance.
Attract and convert target prospects into boutique clients. Design and implement tailored programs to acquire high-potential customers and effectively manage the client lifecycle.
Foster lasting relationships and cultivate loyalty with clients as a member of the Omega family by delivering exceptional service.
Identify growth opportunities and propose clienteling strategies through effective use of the CRM system. Collect, update, and manage client information, and oversee the clienteling activities performed by Sales Consultants.
Ensure the boutique is well-maintained, including cleanliness, visually appealing displays, and adherence to Visual Merchandising guidelines.
Comply with Group and Brand procedures as outlined in the Retail Manual. Identify operational challenges and propose effective solutions.
Safeguard the security and proper maintenance of the timepiece stock.
Manage and prepare the monthly duty roster, monitor attendance.
Oversee and verify overtime (OT) submissions, ensuring accuracy, proper justification, and timely submission for payroll processing.
Coordinate and participate in regular and ad-hoc stock takes, ensure accurate inventory reconciliation, and submit reports within deadlines.
Consolidate and submit sales and operational reports, tracking key performance metrics and highlighting variances or issues to management.
Maintain accurate records of staff attendance, leave, and operational documents such as petty cash, courier logs, and maintenance reports, ensuring administrative compliance with company policies.
Ensure timely reporting, document submission, and effective communication of updates or policy changes to the boutique team.