Boutique Manager - OMEGA

The SWATCH Group; Anderlecht, Brussel; Sur place; EUR 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Hospital insurance

Meal vouchers

Ecocheques

Résumé du poste

The Swatch Group boutique in Brussels is seeking a Boutique Team Leader to guide the team, uphold brand standards, and drive daily operations. You will communicate objectives, supervise staff, and ensure flawless presentation of timepieces.

You will exceed sales targets through personalized service, develop clienteling programs, manage CRM data, and oversee stock, VM, and administrative tasks. This role offers a full-time permanent contract and benefits within an international group.

Responsabilités

• Lead the Boutique team and clearly communicate objectives and expectations.
• Coach team members through regular meetings and feedback.
• Oversee staff appearance and conduct to ensure policy compliance.
• Exceed boutique targets while aligning with the brand strategy.
• Design clienteling programs to attract high-potential customers.
• Manage CRM client data and oversee clienteling activities.
• Ensure VM guidelines and boutique cleanliness are maintained.
• Prepare monthly duty rosters and monitor attendance.
• Coordinate stock takes and inventory reconciliations.
• Consolidate sales and operational reports with KPIs.

Connaissances

Leadership

Sales skills

CRM

Team coaching

Description du poste

Role overvieuw

What You'll Be Doing

Team Leadership

• Provide clear leadership to the Boutique team by effectively communicating objectives, individual responsibilities, expected outcomes, brand standards, and operational procedures. Assign tasks accordingly, monitor progress, and ensure ongoing communication.
• Coach each team member to achieve both individual and collective goals through regular team meetings, OJT, performance appraisals, proactive identification of training needs, task delegation, and consistent feedback.
• Oversee staff appearance and conduct to ensure compliant with company policies and boutique standards, including uniform, grooming, language, and overall presentation.

Sales and Business Development

• Exceed boutique targets in accordance with brand’s retail strategy while ensuring full compliance.
• Attract and convert target prospects into boutique clients. Design and implement tailored programs to acquire high-potential customers and effectively manage the client lifecycle.
• Foster lasting relationships and cultivate loyalty with clients as a member of the Omega family by delivering exceptional service.
• Identify growth opportunities and propose clienteling strategies through effective use of the CRM system. Collect, update, and manage client information, and oversee the clienteling activities performed by Sales Consultants.

Boutique Operations

• Ensure the boutique is well-maintained, including cleanliness, visually appealing displays, and adherence to Visual Merchandising (VM) guidelines.
• Comply with Group and Brand procedures as outlined in the Retail Manual. Identify operational challenges and propose effective solutions.
• Safeguard the security and proper maintenance of the timepiece stock.

Administration & Reporting

• Manage and prepare the monthly duty roster, monitor attendance.
• Oversee and verify overtime (OT) submissions, ensuring accuracy, proper justification, and timely submission for payroll processing.
• Coordinate and participate in regular and ad-hoc stock takes, ensure accurate inventory reconciliation, and submit reports within deadlines.
• Consolidate and submit sales and operational reports, tracking key performance metrics and highlighting variances or issues to management.
• Maintain accurate records of staff attendance, leave, and operational documents such as petty cash, courier logs, and maintenance reports, ensuring administrative compliance with company policies.
• Ensure timely reporting, document submission, and effective communication of updates or policy changes to the boutique team.

Our offer:

We are offering you the opportunity to join a renowned brand, where you will benefit from:

• A full-time, permanent contract (38.5 hours) offering stability and daily challenges.
• An attractive package including attractive extra-legal benefits:
  • Hospital insurance
  • Meal vouchers
  • Ecocheques
• Opportunities to develop within an international company and a world-renowned group, The Swatch Group.
• Training related to your function and your professional and personal development.