Logistics Operations Specialist, Customer Ops

Dsv Air & Sea SAU; Oost-Vlaanderen; Sur place; EUR 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

Eco vouchers

Group hospitalization insurance

Leasing an electrical bike

30 days of holiday

Résumé du poste

DSV is seeking a Logistics Officer in Desteldonk to oversee end-to-end operational follow-up of logistics processes, coordinating inbound/outbound flows and ensuring data accuracy for invoicing. You will liaison between customer and internal teams like warehouse, transport and customs to maintain service levels.

The role emphasizes process compliance, problem solving, and continuous improvement in a dynamic, international environment with growth opportunities at DSV.

Qualifications

• Initial work experience in an administrative or customer-facing role.
• Strong customer focus with analytical and problem-solving abilities.
• Solid knowledge of Dutch and English.

Responsabilités

• Managing inbound and outbound logistics flows in the warehouse.
• Organising and following up pre- and on-carriage transport.
• Administrative processing of logistics files for assigned customers.
• Checking and following up data for invoicing.
• Handling and following up damage claims and operational deviations.
• Solving operational issues in cooperation with internal departments.
• Acting as operational contact between customer and internal teams (warehouse, customs, transport, …).
• Following established processes and customer-specific work instructions.
• Identifying bottlenecks and proactively proposing solutions with stakeholders.
• Contributing to continuous improvement of processes.

Connaissances

Administrative experience

Customer-facing skills

Analytical skills

Problem-solving

Dutch language

English language

Description du poste

DSV is seeking a Logistics Officer in Desteldonk to oversee end-to-end operational follow-up of logistics processes, coordinating inbound/outbound flows and ensuring data accuracy for invoicing. You will liaison between customer and internal teams like warehouse, transport and customs to maintain service levels.

The role emphasizes process compliance, problem solving, and continuous improvement in a dynamic, international environment with growth opportunities at DSV.