Logistics officer, Customer Operations

DSV Road GmbH; Sint-Kruis-Winkel; Sur place; EUR 35 000 - 50 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

Eco vouchers

Group insurance

Hospitalization insurance

Lease an electrical bike

30 days of holiday

Résumé du poste

DSV Road GmbH is looking for a Logistics Officer for Customer Operations in Sint-Kruis-Winkel, Belgium. In this role, you will manage the end-to-end operational follow-up of logistics processes, ensuring orders are processed accurately and coordinating transport. You will act as a vital link between customers and internal departments, while also handling administrative tasks. The position offers an attractive benefits package including meal vouchers, insurance, and opportunities for professional growth.

Qualifications

• Initial work experience in an administrative or customer-facing role.
• Knowledge or background within the logistics sector is a plus.

Responsabilités

• Managing inbound and outbound logistics flows in the warehouse.
• Organising and following up pre- and on-carriage transport.
• Administrative processing of logistics files for assigned customers.
• Checking and following up data for invoicing.
• Handling and following up damage claims and operational deviations.
• Acting as operational contact between customer and internal teams.

Connaissances

Customer-oriented

Analytical skills

Problem-solving skills

Bilingual in Dutch and English

Description du poste

Logistics Officer, Customer Operations in Desteldonk

As a Customer Service Agent, you are responsible for the end-to-end operational follow-up of logistics processes. You make sure that orders are correctly processed and followed up, and that all information needed for inbound and outbound flows in the warehouse is accurate and up to date. You also coordinate pre- and on-carriage transport, so that goods move smoothly through the supply chain. In this role, you are the link between the customer and internal departments such as warehouse, transport and customs. You ensure that operations run according to agreed processes and customer requirements. Next to the operational flow, you also take care of administrative accuracy, invoicing follow-up, claims handling and problem solving when issues occur.

Tasks

• Managing inbound and outbound logistics flows in the warehouse.
• Organising and following up pre- and on-carriage transport.
• Administrative processing of logistics files for assigned customers.
• Checking and following up data for invoicing.
• Handling and following up damage claims and operational deviations.
• Solving operational issues in cooperation with internal departments.
• Acting as operational contact between customer and internal teams (warehouse, customs, transport, …).
• Following established processes and customer-specific work instructions.
• Identifying bottlenecks and proactively proposing solutions with stakeholders.
• Contributing to continuous improvement of processes.

You bring

• You have initial work experience in an administrative or customer-facing role. Knowledge or background within the logistics sector is a plus.
• You are customer-oriented and have strong analytical and problem-solving skills.
• You have a strong knowledge of Dutch and English.

You get

• Working for DSV means working for one of the top players in the logistics market.
• We are an enterprising, competitive organization that wants to grow.
• Challenges and plenty of opportunities for professional growth and development.
• A direct and open corporate culture.
• An attractive package of benefits (8 euros of meal vouchers, eco vouchers, group & hospitalization insurance, possibility to lease an electrical bike, 30 days of holiday).